Associate (Service Desk Engineer) - IT Service Management Associate (Service Desk Engineer) - IT Service  …

Great Eastern Life Assurance Co Ltd
à Singapour, Singapore, Singapour
CDI, Plein-temps
Dernière candidature, 10 avr. 21
Competitive
Great Eastern Life Assurance Co Ltd
à Singapour, Singapore, Singapour
CDI, Plein-temps
Dernière candidature, 10 avr. 21
Competitive
Associate (Service Desk Engineer) - IT Service Management
Job Purpose

  • Responsible to deliver excellent IT service support to both internal and external customers.
  • Assist staff with technical support of desktop computers, applications and related technology.
  • Support will include installation and testing of computer systems and peripherals within the established standards and guidelines.
  • Activities will require interaction, with application and infrastructure support and vendors to diagnose and resolve issues.
  • Work is performed with little supervision and requires initiative and judgement.
  • Provide technical support to Life Planners (Agency Force).
The Job

Corporate User Support
  • Responsible for supporting all company issued desktops, laptops, mobile and some telephony devices.
  • Work closely with Infrastructure, Applications and vendors to resolve escalated issues.
  • Work closely with project team and users on new developments or deployments. (e.g. desktop deployment, application deployment, BCP/DR exercises, office renovations, etc).
  • Provide workaround solutions to quickly restore service for issues with no permanent fix.
  • Installation of new software and/or hardware.
  • Recommends and/or performs upgrades on PC systems to ensure longevity.
  • Understand and adopt best practices based on ITIL framework.
  • Provide professional customer service to all end-users.

Life Planner Support
  • Assist Life Planners to resolve Application and related technical issues through telephone or onsite support at various GE locations.
  • Record all cases in the ticketing systems and provide first level resolution.
  • Escalation of incidents to other production support.
  • Mobile support for Life Planners on a rotational basis, which includes weekends and public holidays.


  • Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
  • Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
  • Highlights any potential concerns /risks and proactively shares best risk management practices.
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