Associate / Analyst, Self-Service Support Analyst, Technology Services, Technology and Operations Associate / Analyst, Self-Service Support Analyst,  …

DBS Bank Limited
à Singapour, Singapore, Singapour
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
DBS Bank Limited
à Singapour, Singapore, Singapour
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Associate / Analyst, Self-Service Support Analyst, Technology Services, Technology and Operations
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • Perform basic Level 1 IT support and escalate issues related to systems, hardware or software issues to level 2 support when required.
  • Customer service mindset and a pro-active attitude when dealing with users
  • To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
  • To complete & meet all end user' requests
  • To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues
  • Normal shift hours (Monday - Friday, 8:00am to 6pm).
Requirements
  • A degree or diploma holder with experience in relevant field is an added advantage
  • ITIL foundation certification (version 3 and above) is preferred
  • Experience in handling end-users request such as IT related issues and resolution, knowledge on "self-services" platform or processes are preferred.
Technical Competencies
  • Proficient in MS Office 365 especially in Microsoft Word, Excel, Teams, Outlook email
  • Proficient in various software installation and troubleshooting of issue
  • Proficient in mobile application such as Blackberry setup/installation; provide guidance, troubleshooting and resolution to issues
Core Competencies
  • Good listening skills.
  • Patient, calm and passionate in assisting customers.
  • Decent multi-tasking skills.
  • Meticulous and resourceful
  • A fast learner with good problem-solving skills
  • Good communication skills in both written and verbal communication
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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