Client Solution Architect Client Solution Architect …

Lincoln HR Group Singapore Pte Ltd
à Singapour, Singapore, Singapour
CDI, Plein-temps
Dernière candidature, 02 avr. 20
Negotiable
Lincoln HR Group Singapore Pte Ltd
à Singapour, Singapore, Singapour
CDI, Plein-temps
Dernière candidature, 02 avr. 20
Negotiable
Our client is developing data governance software based on machine learning algorithms. The company was founded with the vision of bringing a new paradigm to privacy and data security protection. Our Client is delivering solutions to secure the “privacy and data security protection journey” of its clients. Their focuses are on 3 main use cases: Privacy Protection, Data Loss Prevention optimization and Cloud Security.

KEY ROLE AND RESPONSIBILITIES 

JOB PURPOSE
This position will be part of the Client Solution Team, and responsible for providing clients with the guidance and support needed throughout the usage of our solutions to ensure the successful and most effective use of our Clients’ products. In addition, this person will be a leader in ensuring overall client and partner satisfaction with the different products and related services.   You will act as a trusted technical advisor to support their clients to ensure they remain successful and realize the full value of their investment 
 
 
YOUR RESPONSIBILITIES
Become a trusted expert in our client’s products, their platforms & partner vendor functionality to provide effective operational guidance around these technologies Oversee client service requests acting as a service delivery and escalation manager Help partners in their day-to-day challenges as our customers’ go-to resource for troubleshooting technical issues Build client success and prioritization plans aligned to key performance indicators and objectives Educate clients on the value of the overall solution and encourage optimal utilization Channel field feedback to R&D team Assist in prioritizing product requirements and platform improvements by understanding and communicating customers’ needs Develop best practice recommendations for clients based on product and vertical experience gained in the field 
 

KEY METRICS
Customer satisfaction (customer lifetime value improvement) Partner satisfaction Issue resolution speed Contributions to the overall platform 
 


 
PROFILE 

EXPERIENCE REQUIRED 

  • At least 5 years of experience in a customer/client-facing role such as Customer Success Manager, Technical Account Manager or (pre-)Sales Engineer
  • As a critical link between the client and the development, you must fully embrace the team spirit of a young and innovative start-up.
  • Comfortable managing technical conversations with technical and non-technical stakeholders
  • Good knowledge in using query languages such as SQL, Hive, etc
  • Good knowledge of Scripting and programming skills: Bash, Python
  • Good knowledge of a web stack: Docker, Django, Nginx, JS frameworks (React, Angular, Vue, ...)
  • Comfortable using Linux and command line
  • Appreciated experience with NoSQL databases, such as Cassandra, Mongo and HBase
  • Soft Skills
  • Fluent in English and French
  • Data-oriented personality
  • Exceptional Oral and Written Communication Skills
  • Time management
  • Interpersonal Skills
  • Critical Thinking 

 
LOCATION 
The position is based in Singapore. 
 
BUSINESS TRIPS 
Travel and remote location might be required from time to time

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