Corporate Services, Office Services Manager, Singapore

  • Competitive
  • Singapour, Singapore
  • CDI, Plein-temps
  • Morgan Stanley
  • 14 déc. 17 2017-12-14

See job description for details


KEY RESPONSIBILITIES

The CS Office Services Manager will have overall responsibilities for Amenities and CIM and Travel. This position represents a key management role within the Corporate Services team, offering local and regional exposure.

Role and Responsibilities:

- Providing leadership and strategic direction to a team focused on client service and value delivery
- Working with our Vendor partners to facilitate migration of industry best practice into The Firm
- Developing relationships with internal clients to ensure our service level matches their expectations and act as an escalation point
- Coordination of activities across functional groups
- Managing service levels and performance of vendors and outsource partners
- Participate in and support functional initiatives on a local and regional basis
- Support Regional to standardize SOPs & goals
- Develop and manage annual operating budget for Amenities and CIM and Travel
- Manage communication with Business Units using such tools as csportal, surveys and user forums

Operational Management for Amenities:

- Manage general office facilities and soft services such as cleaning and pest control
- Manage operations of reception, helpdesk, pantry, events, catering services & common end user spaces like Mothers Room and First Aid Room
- Oversee coordination of fine dining and catering events, conference and meeting room setups
- Oversee employee discount program, negotiating preferred rates and external memberships such as gym membership
- Liaise with facility managers regarding day-to-day amenities operations

Operational Management for Corporate Information Management (CIM):

- CIM comprised of Business Information Services (BIS), Creative Services, Reprographics, Printing, Mail, Distribution, Multi-Function Devices and Records Management
- To communicate and work with regional functional teams to establish best practice and global standards
- Review and develop strategy pertaining to the support of all CIM services to clients and users
- Assume leadership role for vendor managed outsourced service providers to improve operating standards and procedures and evaluate and negotiate for best value, added products and services as required

Operational Management for Travel:

- Liaison responsibilities for travel business that includes hotel, corporate card and ground transportation vendors, etc

Incident Response:

- On-call availability after office hours for emergency and BCP needs as required
- Coordination and communication of incident response



Qualifications:

REQUIRED SKILLS / EXPERIENCE

- Excellent communication and presentation skills, including use of Microsoft Office presentation applications
- Comfortable communicating with senior management
- Broad knowledge of office services industry best practice
- Demonstrated ability to motivate and lead a team
- Demonstrated ability to execute internal initiatives and projects
- Problem solving skills
- Analysis of metrics and management reporting

DESIRABLE QUALIFICATIONS

- Education: relevant Degree standard or higher qualification
- Work experience: 5 - 10 years’ work experience in a global MNC environment. Broad knowledge of professional & outsourced vendor management including procurement aspects such as RFP procedures and outsourced contracts will be beneficial. Past experience in managing remote sites (Jakarta, Bangkok etc) would be a bonus
- Language skills: English fluency is mandatory. Knowledge of Chinese is a plus
- Communication skills: Good verbal, written, and interpersonal skills
- Computer Literacy: Microsoft Office applications (Outlook, Excel, PowerPoint, and Word)