Customer Care Officer, Consumer Secured Lending (1 year contract)
- Implement Home Loans retention strategy by engaging customers over the phone and emails with attractive retention packages.
- Ability to convince customers to take up our retention packages and retain their loan with us
- Ensure prompt follow up and fast turnaround for all service requests received pertaining to repricing and restructure of credit facilities.
- Process the repricing/ restructuring application from end to end
- Provide quality customer service to ensure customer satisfaction
- Face-to-face meeting with customers to walk through terms in Letters of Offer when needed
- Ability to work effectively under pressure
- Customer oriented, strong interpersonal skills, written and verbal communication and sharp analytical skills
- Responsible, driven, confident, self- motivated, able to work independently or as part of a team.
- Preferably with more than 2 years of experience either in home-loans related roles or in customer engagement roles
- Familiar with Microsoft office and excel is a plus point