Customer Care Officer, Consumer Secured Lending (1 year contract) Customer Care Officer, Consumer Secured Lending (1  …

OCBC Bank
à Singapour, Singapore, Singapour
Intérim, Plein-temps
Dernière candidature, 10 juil. 20
Competitive
OCBC Bank
à Singapour, Singapore, Singapour
Intérim, Plein-temps
Dernière candidature, 10 juil. 20
Competitive
OCBC Bank
Customer Care Officer, Consumer Secured Lending (1 year contract)


  • Implement Home Loans retention strategy by engaging customers over the phone and emails with attractive retention packages.


  • Ability to convince customers to take up our retention packages and retain their loan with us


  • Ensure prompt follow up and fast turnaround for all service requests received pertaining to repricing and restructure of credit facilities.


  • Process the repricing/ restructuring application from end to end


  • Provide quality customer service to ensure customer satisfaction


  • Face-to-face meeting with customers to walk through terms in Letters of Offer when needed


  • Ability to work effectively under pressure




*LI-SS

Qualifications
  • Degree holder preferred

  • Customer oriented, strong interpersonal skills, written and verbal communication and sharp analytical skills

  • Responsible, driven, confident, self- motivated, able to work independently or as part of a team.

  • Preferably with more than 2 years of experience either in home-loans related roles or in customer engagement roles

  • Familiar with Microsoft office and excel is a plus point


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