- Singapour, Singapore
- CDI, Plein-temps
- OCBC Bank
Desktop Service Support
Desktop Service SupportJob Purpose:
The candidate will function as an Desktop Service Support Specialist, responsible to provide day-to-day operation support for all user desk phones, desktop/notebook hardware and software as well as mobile devices for the asset management division of a large Financial Institution, including LAN ID administration and software installation, support and development, as well as managing vendors in meeting the service delivery targets.
• To provide day-to-day operation support for all user desk phones, desktops/notebook hardware and software, as well as mobile devices, include software installation, support and development, as well as managing vendors in meeting the service delivery targets.
• To Upkeep desktop hardware and software inventories, security patch updates, software packaging, mobile device management, and desktop data loss prevention policies.
• Manage vendors in meeting IT service delivery targets
• To perform LAN ID management
Degree or Diploma in Information Technology or equivalent, preferably with an ITIL certification.
Preferably MCSE, MCITP and/or MCTS certification.
Working Experience / Skills:
Preferably more than five years working experience, some of which is within an asset management division of a large Financial Institution, managing and providing IT desktop service support and related systems.
Strong technical skill with Windows Desktop operating system, and proficient with setup, configuration and management of Intel Security ePolicy Orchestrator, Microsoft System Centre Configuration Management and Mobile Iron Device Management, Microsoft Skype service and Sharepoint support.
Good understanding of MAS technology risk management framework, Incident Management standards and Data Loss Prevention controls.
Excellent analytical skills combined with an ability to resolve major incidents independently as well as working with and leading teams.
Good communication skills in written and verbal, with good stakeholder management and interpersonal skills.
Good understanding of ITIL and proven experience working within an ITIL aligned operating model.
Flexible and dynamic in working approach and able to cope with evolving priorities.