Digital Innovation - Customer Experience Senior Associate
Digital Innovation - Customer Experience Senior AssociateAbout KPMG Digital Village
We are a team of innovators, entrepreneurs, operators, thinkers and tech geeks. We want to create new market opportunities through digital innovation, drive disruption, create and commercialize business models, products and services.
As a Customer Experience Strategist, you will work closely with clients to redefine existing business models to meet the evolving demands of a new breed of customer. This requires a keen understanding of new and emerging technologies along with how this will impact and enhance the customer experience. Of course, a new product or service will never be successful if it does not have customers. You will also be required to identify innovative ways to drive adoption and ensure 'stickiness' of the product or service through the experience.
What will you be doing?
• Contribute to the ideation process to create differentiated products, services and business models to address client's business challenges
• Identify and understand the value proposition to customers and businesses
• Designing the customer experience - Research on customer needs, create personas, define the customer journey
• Create prototypes to illustrate of the experience (i.e. mockups, clickable wireframes)
• Market validation of the designs and experience
What do we look out for?
• A positive, can-do attitude
• A flair for creative thinking
• Understanding of human-centered design methodologies
No further experiences need, we teach you - just bring passion