Digital Product Manager - Retail Banking and Wealth Management

  • Competitive
  • Singapour, Singapore Singapour Singapore SG
  • CDI, Plein-temps
  • HSBC
  • 20 juin 18 2018-06-20

Digital Product Manager - Retail Banking and Wealth Management

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Product Manager .

Principal responsibilities

  • Accountable for the end to end customer experience of the platform
  • Define and develop improvement opportunities across customer experience, commercial product sales and digitally native capabilities
  • Market facing and customer facing
  • Define what needs to be built, why and for whom
  • Liaison between Customer Value Management, Marketing and Digital
  • Build solutions, design, proposition, requirements
  • Responsible to consume and commercialise
  • Ability to break down propositions into requirements from different cross functional delivery teams.
  • Define functional and deployment requirements, in conjunction with Software Delivery, Change Delivery, Marketing and other stakeholders to facilitate improved customer engagement.
  • Refine customer experience for new capabilities in partnership with Marketing, Proposition, Multichannel, and other key stakeholders.
  • Completive assessments, research new technologies & services, assess competitors, new entrants, and review regulations for platform


Qualifications
Requirements
  • Energetic, positive attitude and team player
  • Solid experience in designing products and holistic customer experiences and have a passion for creating best in class customer experience
  • Solid experience in cocreation with customer and the use of design thinking, lean start up and agile methodologies
  • Possess a blend of business and technical savvy, ability to drive strategy into action
  • Strong understanding of digital customer experience, while experience with digital consumer product development is a strong advantage
  • An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen
  • Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organization
  • Masters degree or equivalent preferable
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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