Dispute Regulation and Investigation Specialist - Contract Dispute Regulation and Investigation Specialist -  …

Hays Malaysia
à Singapour, Singapore, Singapour
Intérim, Plein-temps
Dernière candidature, 28 sept. 20
6100
Hays Malaysia
à Singapour, Singapore, Singapour
Intérim, Plein-temps
Dernière candidature, 28 sept. 20
6100
Hays Malaysia
Brilliant job opportunity with a top tier investment bank.
  • Supervise a high performing team in the delivery of consistent, thoughtful and fair responses to client complaints, including by ensuring a full and thorough examinations of all elements of a client complaint
  • Assess the merits of claims raised by WM clients, including by assessing the relevant legal or regulatory risks, and make recommendations as to the appropriate remedial action
  • Think strategically, helping make decisions that have real impact for our clients and business
  • Explain findings and conclusions with confidence, orally and in writing
  • Give clear and concise guidance to our business to seek to avoid and manage disputes
  • Navigate with key stakeholders to gather facts and drive resolutions, including Litigation, Markets and Operations
  • Analysis client complaint patterns to drive lessons learnt and identify possible areas of enhancements initiatives
  • Advise other functions on aspects of client complaint resolutions

You have:

  • Must have worked in a similar position or conducted similar work (investigations, legal or regulatory analysis, audit) before, in the financial institution sector only, does complaints handling or perhaps at a regulatory body. 
  • Open to experiences from the fraud background 
  • Experience working with stakeholders, including senior management, on sensitive matters
  • A strong client focus and commitment to delivering the highest level of client service
  • Legal and/or compliance knowledge and experience is advantageous, perhaps, from either academic or professional experience or a legal qualification
  • Wealth Management experience preferred, but not essential
Descriptif de l'entreprise

We are Hays, the leading global experts in qualified, professional and skilled recruitment. The 11,000 people we employ around the world partner with clients and candidates to power the world of work.
Every day our expert consultants help thousands of candidates find their next role, and they also help clients reshape workforces and deal with talent shortages. Last year we placed 77,000 people in permanent jobs and 244,000 people into temporary roles.

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