Engineer, Technology Service Transition (Senior Associate)

  • Competitive
  • Singapour, Singapore Singapour Singapore SG
  • CDI, Plein-temps
  • Bank of Singapore
  • 26 mai 18 2018-05-26

Engineer, Technology Service Transition (Senior Associate)

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

Bank of Singapore opens doors to new opportunities.
Start your career with Bank of Singapore as an Engineer in the Technology Service Transition team! !

The candidate will be a part of the Technology Service Transition team that is responsible to implement and enforce the adoption of Change / Release Management processes for the relevant teams within IT organization. In this role, the incumbent will report to the Head, Technology Service Transition and work closely with various IT teams to provide recommendations for service improvement plans, identifying the areas of improvement in process and ensuring widespread adoption of the processes.

This role will be responsible for the Change and Release Management function. The candidate will drive the implementation and enforcement of the adoption of ITSM processes for the relevant teams within IT organization. They will need to ensure that standardized methods and procedures (e.g. ITIL v3) are used for efficient and prompt handling of Technology Changes in order to respond to customer's change business requirement, while maximizing value and reducing incident, disruption and rework. The lead also ensures the integrity of the live environment is protected and that the correct components by means of governing Technology changes to both testing and production environments are planned, scheduled and controlled.

The candidate should have extensive prior experience in a Production Support environment.

Responsibilities

  • Play the key role in collaborating with other IT teams in ensuring the highest level of operational service delivery
  • Enforce governance across all areas of services change management, continual service improvement and internal user satisfaction
  • Own and implement the Change and Release Management process activities across the various IT functions within the organization
  • Enable the organization to mitigate and prevent client and operational impact, through efficient and effective planning, and Change Management transition activities, following a best-practice approach
  • Acts as a focal point for all escalation and communication activities related to client and IT team to ensure the effective and efficient execution of Change activities. Highlight and escalate risks and issues to management
  • Build a collaborative relationship with internal stakeholders, business management, and IT management
  • Responsible for all audit-related requests / issues and represent the team to face off auditors (both internal and external)
  • Manage Change, Release and Asset management ITMP
  • Perform weekly basis on call ROTA and weekend deployment activity
  • Drive management initiatives


Qualifications
  • Min 10 years of hands on experience in ITSM practices
  • At least 15 years of information technology experience including prior leadership experience in Service Management areas within IT organization. Has an excellent understanding of IT Service Management and proven track record in establishing IT Service Management within a diverse global organization
  • Financial technology background experience
  • Strong ability to work under pressure and systematic / analytical thinking are required
  • A strong team player who takes ownership of issues and problems for close follow up in the respective areas
  • Robust stakeholder management skills, with good verbal, interpersonal and written communication in direct customer facing with users at different levels - get things done, make things happen. Can demonstrate effective influencing skills in support of driving consistent application of standards across a global IT function
  • Track record of driving improved operational performance through the application of standards and process
  • Proven ability to build & develop high-performing teams and capability
  • Prior knowledge of asset management will be an advantage
  • Bachelor's Degree in an IT related discipline
  • Qualified to ITIL v3 Expert level or similar qualification in Service Management.