Facilities Manager (Hub Lead)
Description About this role Team Overview
The Workplace Operations team is a global function responsible for ensuring a productive and secure workspace that reflects BlackRock culture, is employee-focused and operates with efficiency. The team works directly with stakeholders and clients, and delivering services directly, through vendors and partner functions to ensure a consistent and well-managed workplace that meets business needs. Role Responsibility
The Workplace Operations Hub Lead for the Pacific region is responsible for oversight of the Workplace Operations function within the BlackRock offices in Australia, Singapore, Japan and Korea. The Hub Lead will be responsible for ensuring the delivery of local requirements and priorities within the framework of the global Workplace Experience organization.
The Hub Lead will lead the Workplace Operations team to meet business needs in each office, including oversight and participation in strategic real estate initiatives and project management, and day-to-day delivery in the following areas: Reception & Hospitality services, facility (hard and soft services) operations and maintenance, and move management. The delivery of these services will be coordinated between the local Workspace Operations team - both full time and outsourced vendor staff - and partners responsible for delivery of supporting services.
Key responsibilities include:
Skills & Qualifications
Client engagement: Ensure consistent engagement and communication with business stakeholders to understand and shape client requirements and provide channels for regular feedback on Workplace performance and client satisfaction. Working as a strategic partner with regional and office leadership, develop strategic real estate and workplace initiatives to address business needs.
Financial management: Provide consistent oversight and management to established financial objectives. Lead the development of annual site budgets to achieve financial targets and provide supervision to ensure targets are met.
Vendor Management: Manage relationships with suppliers and vendors, partnering with regional and global stakeholders as appropriate to ensure alignment with vendor governance requirements. Ensure regular performance reviews and work with vendor leadership to drive high performance and best value for BlackRock.
People and Performance Management: Accountable for the day-to-day management of work and the supervision, development and oversight of Workplace Operations team in your hub. Ensure development and management to clear objectives and performance expectations.
Experience and ability to work in virtual/global teams in a matrix environment
Excellent verbal and written communication skills in English
Comfort with use of computer applications, including IWMS, data analysis tools including spreadsheets for financial analysis.
High degree of organization and ability to manage multiple projects and tasks simultaneously.
Bachelor's Degree or equivalent work experience
At least 6 years of relevant experience managing a facilities portfolio of moderate complexity, with preference for experience within one of the locations in the hub (Singapore, Australia, Korea, Japan).
At least 2 years team management experience
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. About BlackRock
BlackRock's purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of September 30, 2020, the firm managed approximately $7.81 trillion in assets on behalf of investors worldwide.
For additional information on BlackRock, please visit www.blackrock.com/corporate | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock .
BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.