Head of Payment Operations + Head of Contact Centre Operations + Head of Project Management (Digital Banking) Head of Payment Operations + Head of Contact  …

Charterhouse Partnership Singapore
à Singapour, Singapore, Singapour
CDI, Plein-temps
Dernière candidature, 20 janv. 21
Highly Competitive
Charterhouse Partnership Singapore
à Singapour, Singapore, Singapour
CDI, Plein-temps
Dernière candidature, 20 janv. 21
Highly Competitive
Diffusée par:
Matthew Ng • Recruiter
Charterhouse Partnership Singapore
Diffusée par:
Matthew Ng
Recruiter
I am currently representing a Digital Bank to hire experienced AVP/VP to join their Operations division to take up the following positions: - Payment Operations - Contact Centre Operations - Project Management If you have the relevant experience, please reach out to Matthew NG on 69500388 or MatthewN@charterhouse.com.sg for a confidential discussion.

Payment Operations

  • Take responsibility in the design and implementation of the system and develop operating procedures
  • Represent the bank in the engagement with payment networks/providers
  • Familiar with Local and Global Securities
  • Strong working knowledge of MEPS+ & SWIFT

Operations Project Management

  • Lead the design and development of various key client operational processes
  • Drive strategy and improve quality and productivity for Operations
  • Set up and manage the customer experience journey including the improvement of customer-related systems and processes
  • Experience in programming would be an added advantage

Contact Centre Operations

  • Manage a team in the top tier delivery of solutions via various channels (e-mails, phones, automated-systems)
  • Lead the design and implementation of targets and service level agreement with top management stakeholders
  • Identify operational issues and design strategy for process improvement

To qualify, individuals must possess:
- Bachelor’s Degree
- At least 8 years of experience in Retail Banking Operations
- Strong track record in managing BAU functions in Payments or Contact Centre
- Exposure in Project Management
- Excellent communication skills

Please reach out to Matthew Ng at 69500388 or MatthewN@charterhouse.com.sg for a confidential discussion.

Only successful candidates will be notified.

EA License No: 16S8066 | Registration No. R1108941

Descriptif de l'entreprise
about charterhouse

Charterhouse was formed in 2003 in Australia and it has established itself as a reputed recruitment specialist in its industry. With footprints in Asia, Australasia and the Middle East, we offer professional and bespoke contingency and retained search services across a variety of industrial sectors.

For more information on how we can help you, give us a call for a confidential discussion at (65) 6435 5600.

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