Helpdesk Support (12 months contract) Helpdesk Support (12 months contract) …

Pontoon Asia Pacific
à Singapour, Singapore, Singapour
Intérim, Plein-temps
Dernière candidature, 15 juil. 20
SGD 3500 - 4000
Pontoon Asia Pacific
à Singapour, Singapore, Singapour
Intérim, Plein-temps
Dernière candidature, 15 juil. 20
SGD 3500 - 4000
Responsible for the level one technology support in a global support services call center environment. The role includes troubleshooting hardware, software and mobile device issues utilizing multiple technologies and resources. This individual is responsible for providing first level diagnosis and troubleshooting to support the functionality of internal employees.

Key Responsibilities

• Responsible for level one technology support. The role supports a global user base and involves basic troubleshooting of Microsoft applications and proprietary systems.
• Inbound call from global users
• Troubleshooting hardware/software via telephone for Global users
• Technology call center environment
• Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents
• Technologies may include, but not limited to: Windows 7/10, Mac OS X, Microsoft Office 2013, AVAYA, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and ticketing systems.
• Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service

Requirements

• Excellent written and verbal communication skills
• Customer Centric/Service mindset, Detailed oriented
• Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting.
• Experience with technologies: Windows 7/10, Mac OS X, Microsoft Office 2013, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and ticketing systems
• Experience: 0-2 years desired, but not required, in information technology
• Superior Customer Service Skills 1-3 years’ experience preferred. In-house training will be conducted as needed 

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