Incident Management Analyst Incident Management Analyst …

Nityo Infotech Services Pte Ltd
à Singapour, Singapore, Singapour
Intérim, Plein-temps
Soyez parmi les premiers à postuler
84000
Nityo Infotech Services Pte Ltd
à Singapour, Singapore, Singapour
Intérim, Plein-temps
Soyez parmi les premiers à postuler
84000
Diffusée par:
Amita Singh • Recruiter
Diffusée par:
Amita Singh
Recruiter
Immediate hiring for Incident Management Analyst for Banking client @ singapore location. Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management reporting.

Job Description:

  • Manages technology incidents impacting businesses.
  • Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management reporting.
  • Participation in all incident resolution calls to facilitate incident determination, recovery and resolution.
  • Timely incident recognition, logging, assignment and resolution (or bypass / temporary resolution where permanent resolution within the allotted timeframe is not feasible) with proper documentation.
  • Incident progression co-ordination and monitoring of Incidents and potential areas through symptoms, trends or deviations from standards.
  • Escalation of critical and unresolved Incidents to appropriate levels of management.

 

 Key requirements:

  • ITIL certification.
  • Experience in managing complex IT initiatives in a matrix environment Technical expertise on one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development.

 

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