Infrastructure Senior Tech Analyst- Voice Build Engineer Infrastructure Senior Tech Analyst- Voice Build  …

Citi
à Singapour, Singapore, Singapour
CDI, Plein-temps
Dernière candidature, 09 août 20
Competitive
Citi
à Singapour, Singapore, Singapour
CDI, Plein-temps
Dernière candidature, 09 août 20
Competitive
Citi
Infrastructure Senior Tech Analyst- Voice Build Engineer
· Key Responsibilities:
o Manage design, implementation, overseeing build, validation and closure phases for various projects
o Plan implementation tasks, including change management and communication
o Manage vendor interaction and activities
o Validate installed solution against design record
o Coordinate testing of installed solution with customer environment
o Monitor day 1 activities and troubleshoot new product deployment
o Direct liaison with other development and support teams locally and globally
o Provide technical expertise during audits
o Work with global teams on global standards and configuration to build "Best In Class" standards

Key Skills:
o Experience in managing enterprise-scale voice deployments on a variety of platforms
o Familiarity with a heavily controls-focused environment highly desirable
o Experience in customer support in a time-critical environment on implementation and driving project deployment.
o Networking experience (CCNP level) preferred.
o Knowledge on NICE Voice recording  in a large, multi-site, global telephony environment
o Knowledge on NICE Engage, RTA, NTR and CS products.
o Knowledge of Voice recording and integration with 3rd party devices.
o Experience in a financial services environment is highly desirable but not essential
o Strong communication, organization and planning skills
o Ability to react to a dynamic environment
o Strong problem-solving skills and analytical approach
o Strong team-player and collaborator
o Fluent English written and spoken
o Certified with NICE Engage, NIM 4.1, NTR, RTA, CS, Voice Biometrics
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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - SG ------------------------------------------------------
Time Type : ------------------------------------------------------
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