Private Wealth Technology - Application Support - Associate

  • Competitive
  • Singapour, Singapore Singapour Singapore SG
  • CDI, Plein-temps
  • Deutsche Bank APAC
  • 24 mai 18 2018-05-24

Private Wealth Technology - Application Support - Associate



Technology

Our technology teams are responsible for the bank's entire information technology infrastructure. They develop and maintain the software required to support the bank's business. The teams work closely with the businesses and other infrastructure units to modernise the bank's IT systems to reduce complexity, risk and enable business growth.

With award-winning mobile banking apps and trading systems, our technology helps Deutsche Bank deliver high-quality products to clients. We make sure that the phones and computers work and that emails are delivered – but we also develop solutions that help our people share their knowledge, expertise and passion for our business.

Deutsche Bank sees itself as a technology-driven company that can gain market share with new, cutting-edge ideas. The ambition is to be a leader in the area of digitalisation.
We are making investments into digital technology across all businesses to enhance the client experience, harness the power of data, and strengthen efficiency and controls by increasing automation. We are also collaborating with external partners such as start-ups, FinTechs, and technology specialists worldwide to discover and implement innovative solutions for our clients.

Deutsche Bank has become one of the first financial institutions to establish a professional research and development department, including capabilities such as four innovation labs and the digital factory in Frankfurt.
Join us here, and you'll constantly be looking ahead. We'll look to you to capitalise on new technological trends that can reshape our business and deliver value for our clients, whilst still meeting the demands of customers, regulators and the markets.

Position Overview

Roles and responsibilities:

  • Support user functional queries via phones / emails
  • Understand the business process and WM operations to support business queries.
  • Work closely with business and IT Vendor / IT L3 support team to get the issue resolved based on the priority.
  • Manage end to end co-ordination of the tickets assigned with prioritization of incoming requests.
  • Make proposals to further improve interaction processes and enhance value of the Service Desk, focusing on lean and value added services for end-customers; respectively minimize overall outsourcing cost for DB
  • Flexibility in work hours will be required based on the priority of the issues.
  • Perform health check and publish the report.
  • Respond to tickets raised by users and provide Level-1 and Level-2 support.
  • Respond to job failure alerts and take remedial action.
  • Troubleshoot issues in existing scripts and develop, wherever required.
  • Participate and perform DR / BCP exercise
  • Work closely with Development team to get a complete understanding of functionality changes and issues.

Skills and qualification:
  • In-depth knowledge of banking operations processes at least payments / cash, securities and settlement activities. Understanding of complex products is highly recommended. By in-depth knowledge is meant that banking operations are to be understood from

A business point of view e.g. how are payment executed in the market, different industry settlement rules, clearing & custody systems, etc.

A systems point of view meaning understanding of how transactions are to be booked / processed in a core banking system e.g. different legs of complex products, fees schedules to be set-up in the system, etc.

An end-to-end view meaning understanding of the different steps and different intervenient / interdependencies
  • Perfect oral and written skills in English
  • Knowledge of Avaloq, Digital platforms and DB processes & products would be a high plus.
  • Should have a clear understanding of L1 / L2 / L3 Production Management Process.
  • Should have exposure to working in multi-technology, multi-country environment
  • Should possess ITIL V8 Foundation certification.

Soft Skills:
  • Very customer / service focused and delivery oriented
  • Excellent interpersonal and conflict resolution skills, ability to interface with all levels of management
  • Expectations and stakeholder management
  • Ability to effectively prioritize and multi-task in a high-stress, high-pressure environment. Be very stress-resistant
  • Excellent communication (oral and written) skills in English, French and/or German

Experience and Exposure:
  • At least 3-5 years of experience in Banking sector with support background within the Wealth Management industry
  • At least bi-lingual (English is one the language) (ideally tri-lingual)
  • Proven track record in client and/or front-office facing (from an operational point of view)
  • Experience in Production support would be a plus.
  • Unix file systems, commands, shell scripting development and trouble shooting.
  • Windows systems, batch scripting development and trouble shooting
  • Oracle PL/SQL queries development and trouble shooting
  • Managing / monitoring Control-M and Tivoli/Geneos monitoring tools
  • JAVA and .NET Scripting & knowledge.
  • VB Scripting & Excel Macro
  • Digital UI

Education / Certification:

Bachelor Degree from an accredited college or university

Deutsche Bank offers a challenging and rewarding career where your contribution is valued and rewarded. We have an inclusive and friendly working environment coupled with excellent facilities and benefits.

Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.