Regional Network & Voice Engineer Regional Network & Voice Engineer …

Wells Fargo
à Singapour, Singapore, Singapour
CDI, Plein-temps
Dernière candidature, 06 août 20
Wells Fargo
à Singapour, Singapore, Singapour
CDI, Plein-temps
Dernière candidature, 06 août 20
The Wells Fargo APAC technology team has a new opportunity for a Regional Network & Voice Engineer to join the team based in Singapore

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.


Market Job Description

About the Role

The Wells Fargo APAC technology team has a new opportunity for a Regional Network & Voice Engineer to join the team based in Singapore


  • Design and implement new network and voice solutions and / or improving the efficiency of current infrastructure based on corporate standards and policies for the Asia Pacific region
  • Monitor system resource utilization, trending and capacity planning
  • Work with established configuration and change management policies to ensure awareness, approval and success of changes made to the network and voice infrastructure
  • Manage projects, including planning and execution of network and voice technology rollouts and migrations
  • Collaborate with different technology teams across the region for integration initiatives
  • Maintain infrastructure performance and stability through ongoing monitoring and resolving issues in a timely manner
  • Monitor the operations and performance of telecommunications systems and services received from vendors
  • Act as the main point of contact for Telco carriers regarding circuits' faults report, new applications/cancellations, testing and commissioning 
  • Day to day operations support including MAC changes
  • Develop and manage key relationships between internal domain partners, third party vendors and suppliers
  • Weekend and after hours support will be required
  • Some international travel will be required


Market Skills and Certifications


  • Experience of more than 3 years preferably gained from the banking industry in managing a voice and network, troubleshooting, move / add / change and implementation
  • CCNA, CCNP, CCDP or CCIE is preferable
  • Sound knowledge of networking equipment and operations on Switches, Routers, Servers, Firewalls, LAN, WAN, TCP / IP, DNS, UDP, VoIP, QoS, BGP, MPLS, etc
  • Familiar with LAN switch & router configuration
  • Experience in regional support and working with teams across the international footprint
  • Experience in VoIP (including CUCM / CME and Unify / Speakerbus IP Turrets) will be highly regarded
  • Able to proactive and clearly escalate when risks or issues arise
  • Good documentation skills with the ability to articulate complex topics in a concise and articulate manner
  • Knowledge and experience in formal change, incident and problem management 
  • Experience with some form of ticketing system (Remedy based systems preferred)
  • Strong Knowledge of Microsoft Visio and some knowledge of formal project management
  • Experience in vendor relationship management 
  • Willing to be on call and respond to events / issues as needed


We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.