Senior Applications Support (L2)

• Critical Technology - Oracle, Unix , Autosys , ETL , Informatica , Financial
• Critical Functional – ITIL ,Investment Banking , Finance domain
• Good to have - Cloud , Microsoft Azure , Java , Middleware technologies, Reference data (Instruments/Securities , Equities, Fixed income , Dervatives, etc.)

Requirements:

• Candidate should have a min 7-8 years of experience into Application Production support role.
• Having good exposure in Investment Banking / Finance domain
• Must have experience into Oracle, Unix and Application/Production support role.
• Proficient in Managing Incidents.
• Drive Problem Management initiatives and continuous improvement on Volumes and efforts.
• Candidate must have good interpersonal skills.
• Candidate should be able to collect ad-hoc report / analysis requirements from the stakeholders and respond effectively.
• Should be sound in alert and batch monitoring. Good knowledge of following escalation process.
• Drive RCA discussion and prepare RCA document to share with Stakeholders
• Create Knowledge articles for knowledge dissemination within the team
• Involve in building the team actively and mentor juniors (remotely)
• Should be effectively Able to take escalations in APAC region and handle client queries.
• Candidate must have good communications skills & must be able to interact with vendors & internal application teams.
• Candidate should be result oriented and must take task to closure.
• Considering the dynamics of the work environment; candidate should be flexible to put in extra hours whenever necessary.
• Candidate should be able to work as a team and bring value add to the process.
• Candidate should be willing to work in shift patterns including weekends (if necessary)
• Should have broad vision of the role.
• Must be able to foresee results of task performed.