Senior Assoc/ Assoc, Voice Operations Engineer Senior Assoc/ Assoc, Voice Operations Engineer …

DBS Bank Limited
à Singapour, Singapore, Singapour
CDI, Plein-temps
Dernière candidature, 25 nov. 20
DBS Bank Limited
à Singapour, Singapore, Singapour
CDI, Plein-temps
Dernière candidature, 25 nov. 20
Senior Assoc/ Assoc, Voice Operations Engineer
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels
Job Duties & Responsibilities

  • Handling of voice requests and tickets for Voice technical areas including Cisco Callmanager and Nice Compliance Recording and Microsoft Teams/Skype
  • Support all project and operations activities on DBS voice infrastructure.
  • Perform voice operations for Cisco callmanager , UCCX , Nice recording, and Microsoft Skype /Teams including the following tasks :
  • Handle / manage daily Incident/Service Request tickets
  • Review all tickets to identify any recurring patterns for escalation to Operations Lead
  • Suggest / Initiate any operations or process improvements to team lead or SME .
  • Provide guidance to end users on phone usage / features / configurations
  • Perform troubleshooting and analysis of any critical issues taking direction from Leads and L3 as required
  • Documentation of all relevant operations processes or issue resolution for future reference

Work Experience
  • Minimum 2 years of experience performing / supporting voice operations on Cisco callmanager , Nice recording ( Version 3.x onwards) or Microsoft Skype/Teams
  • Have participated in voice project implementations on at least 2 major voice systems upgrades in past 5 years

Professional Qualification
  • CCNA collaboration certification
  • Nice administration certification
  • Microsoft Skype / Lync certification
Academic Qualification
  • Minimum Polytechnic Diploma or University degree in IT , Telecommunications or related courses
Work Hours
  • Regular attendance at work during the day ( 8.30am to 6pm , Mon to Fri) , Commitment to be on 24 x 7 standby and/or be activated for after office hours on weekdays and weekends is mandatory.
  • Note that suitable rest periods are allowed for any overnight work
Apply Now​

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.​
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