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Senior Business Manager

Credit Suisse
Singapour
Mise en ligne il y a 25 jours CDI Competitive
Senior Business Manager
Credit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.

We Offer
1. Client and Front Office Value Delivery
• Participate in strategic-planning workshops to drive incorporation of the desired Client and Front Office Value Proposition/outcomes and Front Office Resource Efficiency
• Identify Gaps and Areas along the Client / product related life cycle/investment suitability procedures for improvement / alignment of Client and Front Office propositions and Front Office resource Efficiency
• Prioritize and influence delivery of enhancements as well as strategic-initiatives
• Maintain FO impact assessment, Forward Change view and conduct periodic updates to partners
2) Projects and Change Management
• Provide Subject Matter Expertise in Regional and Location Projects / Change Management with a focus on products, trading related and investment suitability topics
• Facilitate rollout of regional and location initiatives as FO representation or subject matter expert
• Ensure delivery of client / front office value proposition and resource efficiency requirements
• Support the Voice of Business framework
• Gatekeep to reduce or minimise direct impact to the Front Office (RM and/or ARMs), both for Change-the-Bank or Run-the-Bank projects. Depending on project, the incumbent will act as advisor, subject matter expert or reviewer
• Represent the voice of Front Office in terms of usability, look and feel, user workload, UAT scenario, training requirements, roll out plans, front office procedures, etc.
• Liaise with the project team to ensure feedback from FO in UAT/Pilot is followed through and implemented in the subsequent releases
• Function as main contact liaison for Front, Middle and Back Office on the implementation of strategic-initiatives, process improvements and facilitation of communication. Initiatives include regulatory and platform changes impacting FO processes and systems
3) Risk, Control and Compliance
Partner with 1LoD and 2LoD to ensure business compliance with external and internal regulations. Drive or support regulatory, compliance and audit reviews/requests
4) Front Office Issue-Escalation & Management
Main Front Office representation for escalation of key Front Office related issues and incidents, especially with client impact. Direct investigation and issue resolution across Front-to-Back functions
Your future colleagues

As a continued effort to grow our Wealth Management franchise to a leading force in Asia, under the leadership of the COO office, the Location Business Management (LBM) team ensures a coordinated approach in the development and implementation of our regional strategy, including business, product and infrastructure plans in APAC.
For the entire booking center Singapore (globally ranked as the 2nd biggest for CS Wealth Management), the LBM team coordinates and aligns the various Front to Back functions of the franchise, working closely with our colleagues from the various functions across the bank (eg. General Counsel, Operations, Product Management, Trading Services, Platform) to create an unparalleled platform and deliver the best service to our clients.
Supporting the SG LCOO, the SG Location Business Management team focuses on the Run-The-Bank activities to ensure daily WM business operations, whilst partnership with Change-The-Bank teams to ensure a continuous improvement of business processes/platform in delivering the best service to our clients.
We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm's D&I ambition which is an integral part of our global cultural values.

You Offer

No

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.
Référence  216531
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