• Competitive
  • Singapour, Singapore
  • CDI, Plein-temps
  • OCBC Bank
  • 2018-07-18

Senior Customer Care Retention Officer, CFS - Consumer Secured Lending

Senior Customer Care Retention Officer, CFS - Consumer Secured Lending

Job Description:
  • Implement Home Loans retention strategy by engaging customers over the phone with effective retention packages.
  • Ensure prompt turnaround for all service requests received pertaining to repricing and restructure of credit facilities.
  • Actively cross-sell into existing repriced/loan restructured base.
  • Have face-to-face meeting with customers to walk through terms in Letters of Offer as and when needed.
  • Prepare management excel reports and dashboard and any other tasks as and when assigned.
  • As there is emerging trend towards the use of data insights and digitalization, there is a need to constantly leverage on technology solutions that break traditional ways. Hence one may involve in adhoc projects on process improvement or digitalization
*LI-SS

Qualifications
Requirements:
  • Degree holder in computer engineering, Information technology preferred
  • Familiar with business process re-engineering or intermediate levels of VBS and coding skills
  • Strong interpersonal, written and verbal communication and sharp analytical skills
  • Driven, confident, self- motivated, able to work independently or as part of a team.
  • Preferably with more than 2 years of experience either in home-loans related roles or in customer engagement roles
  • Familiar with technology trends and Robotic Process automation will be a plus point
Singapour, Singapore Singapour Singapore SG