Senior Officer, Cash Management Operations - Corporate Transaction Services (Cash)

  • Competitive
  • Singapour, Singapore
  • CDI, Plein-temps
  • United Overseas Bank
  • 2018-05-19

Senior Officer, Cash Management Operations - Corporate Transaction Services (Cash)

Responsibilities:
  • Support clients on the day-to-day Trade/ Cash transaction queries on phone or emails
  • Record all calls information according to Standard Operating Procedures
  • Acts as a Trade advisor on various Trade products enquiries
  • Work closely with various stakeholders to ensure client's requests are fulfilled
  • Ensure timely and accurate delivery of reporting and monitoring of department KPIs
  • Identify and escalate client issue, if any
  • Provide excellent customer service to all clients
Requirements:
  • At least 1 year of experience in Remittances Services
  • Good understanding on Remittance products or processes
  • Able to work independently with excellent verbal and email-writing skills
  • Able to interact effectively with internal & external parties of all levels
  • Problem analysis and problem solving

Singapour, Singapore Singapour Singapore SG