• Competitive
  • Singapour, Singapore
  • CDI, Plein-temps
  • Citibank NA
  • 22 oct. 17

Senior Service Manager

Senior Service Manager

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Operations
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17065366


Description

The Senior Service Manager role is a senior operations role that will lead the Integrated Client Service team across Custody and Funds. The individual will be responsible for CFS end to end service delivery and will act as the local senior escalation point as it relates to Securities Services operations.
The individual will have a proven record of client service excellence and operational focus and will provide an integrated, value-added platinum service to one of our key strategic clients.
This new role will also have responsibility for driving joint efficiency initiatives base to ensure optimal operating models. 
The success of the individual and the role will ultimately be measured against our client satisfaction scores and the improvements in Client / Citi efficiency in line with agreed targets.

Qualifications

Knowledge / Experience:
  • Minimum 10 years' working experience in financial services with at least 5 years in Custody Operations
  • Prior client management experience essential
  • Proven track record and knowledge of Custody & Funds Services processes across Custody, Fund Accounting, Middle Office & Transfer Agency
Skills:
  • Excellent customer interaction skills
  • Excellent communications skills; written, verbal and presentations
  • Pragmatism combined with a can-do attitude is a pre-requisite
  • Highly organized, efficient and methodical
  • Enthusiastic, driven and results focused
  • Strong interpersonal skills are a must
Competencies:
  • Managing high performing teams delivering exceptional results
  • Strong customer focus with an ability to evaluate needs and develop solutions
  • Must be strong self motivator with ability to work off own initiative
  • Detail oriented
  • Proven ability to assist with the introduction of complex change in a challenging environment
  • Strong awareness & management of key operational risks