Service Centre Specialist Service Centre Specialist …

Avaloq Asia Pacific Pte Ltd
à Singapour, Singapore, Singapour
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Avaloq Asia Pacific Pte Ltd
à Singapour, Singapore, Singapour
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Avaloq Asia Pacific Pte Ltd
Service Centre Specialist
Your Team

This is a junior-level position. The Command Centre team provides monitoring and control function to the underlying IT infrastructure delivering services through the organization.

Your Mission
  • Act as single point of contact for selected providers, internal and external customers, handling alerts, calls, tickets and e-mails
  • Record and track alerts, requests, incidents and complaints, keeping stakeholders informed on status and progress
  • Make an initial assessment of alerts, requests and incidents, escalating them to second level support and/or triggering incident management and change management processes when required
  • Manage alerts, requests and incidents life cycle, including closure and verification
  • Manage service, access and authorization requests
  • Manage and execute user management tasks and implement functional security on Avaloq core banking system and selected financial critical services
  • Provide statistics and reports to management and internal/external clients
  • Support internal/external clients in using the Ticketing Tool
  • Proactively detect anomalies and unusual operating conditions, contributing to problem identification and service improvement
  • Execute, check and report the batch schedule
  • Manage and operate control and automation tools

 

What You Need
  • Shift hours is required (8 hours per shift between 00:00 to 24:00, including weekends and PH if required)
  • Possess Diploma in IT, or has equivalent skills
  • Good oral and written communication skills with the ability to present and discuss technical information
  • Process orientated with good documentation and diagrammatic skills.

You will get extra points for the following
  • ITIL certification
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