Service Desk Specialist (1-year Contract)

  • Competitive
  • Singapour, Singapore Singapour Singapore SG
  • CDI, Plein-temps
  • Avaloq Asia Pacific Pte Ltd
  • 24 juin 18 2018-06-24

Service Desk Specialist (1-year Contract)

Help Us to Shape the Banking of Tomorrow.

The Avaloq group is an internationally leading fintech company. With its core and digital banking software and its international network of Business Process Outsourcing (BPO) centres, Avaloq brings trustworthy and efficient banking to the world, delivered through great user experience. Headquartered in Switzerland, Avaloq has branches in the most demanding financial centres worldwide and serves around 155 banks and wealth managers and the 270 Swiss cooperative banks. Avaloq's growing ecosystem comprises among others over 2'000 employees from 66 nationalities and more than 500 third-party developers that co-innovate with Avaloq.

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The responsibilities

  • Provide an excellent support to our Client base, both for application and IT issues and inquiries
  • Actively manage Client relationships by communicating regularly and providing status updates on the outstanding issues being managed by the Service Desk team
  • Autonomously investigate, analyze and provide answers directly upon Client requests, guaranteeing a satisfying first level resolution rate
  • Liaise with business and technical second level areas, providing all necessary information in order to achieve a swift resolution of the issues
  • Understand user issues and translate them into requirements for the technology group, and conversely, translate technology issues into a format that is understandable to non-technical people
  • Highlight Client training and education needs
  • Generation of regular service and security reports and tracking statistics
  • Continuous update of Service Desk documentation and user manuals
  • Contribution to the quality control and improvement strategies for Service Desk activities
Your profile
  • University degree in business administration or IT and/or comprehensive banking education
  • ITIL Foundations certified
  • Minimum 4 years' experience in a technology service/help desk environment
  • Understanding of the customer's business and its interaction and dependence on IT services
  • Knowledge and experience of SLAs and service monitoring methods and tools
  • Good practice based experience in either applications, banking and/or IT outsourcing services
  • Experience with the Avaloq banking system is a plus
  • Good written, spoken and presentation skills in English
Click the "Apply Online" button now to apply to this position! Kindly note that only shortlisted Candidates will be contacted for next steps.