Espace Recruteurs

Sub-branch Customer Service Manager

Bank of China Limited, Singapore Branch Singapour
Mise en ligne il y a 4 jours CDI S$4k - S$7k

1. To ensure operations efficiency and excellent customer service so as to meet the business objectives.

• Overseeing staff in delivering customer service over the counter.

• Supervising staff providing courteous and prompt service to customers.

• Gathering feedback from customers and making prompt changes or recommendations to maintain quality service.

• Handling difficult customers/problems/complaints.

• To develop and manage staff effectively.

2.To ensure that operations and administrations are completed within specified time frame.

• Providing job performance feedback and training to staff.

• Identifying staff for in-house/external courses to strengthen their job knowledge and soft skills.

• Meeting staff regularly to communicate, counsel, motivate and foster teamwork.

3.To ensure that quality service is provided to customers. Possessing effective communication skills and patience to deal with customers.

• Reviewing of operational procedures /workflow and making/reviewing enhancements.

• Providing support in ad-hoc projects and ensuring effective co-ordination for the respective sections.

• Collating feedback and liaising with cross departments.

• Possessing counselling and leadership skills.

4.To ensure effective risk management.

• Ensuring the respective sections perform monthly check on job procedures compliance

• Overriding of transactions.Making discretionary approvals for customers transactions.

Job Requirements

  • Diploma holder and above
  • At least 5 years similar level of experience in Bank Sub-branch operation
  • Possess counselling and leadership skills
  • Effective interpersonal and communication skills
  • Problem solving skills
  • Effectively bilingual in English and Chinese so as to communicate with Chinese-speaking customers
  • Able to work on every Saturdays (full day)

 

Plus d'offres de Bank of China Limited, Singapore Branch
Bank of China Limited, Singapore Branch
Corporate Credit Analyst, Risk Management Department
Bank of China Limited, Singapore Branch
Singapore
il y a 1 jour Full time S$4k - S$7k
Bank of China Limited, Singapore Branch
IT Compliance Manager (Technology Risk Management)
Bank of China Limited, Singapore Branch
Singapore
il y a 4 jours Full time S$5k - S$8k
Bank of China Limited, Singapore Branch
Trade Operations (Transaction Banking Department)
Bank of China Limited, Singapore Branch
Singapore
il y a 6 jours Full time S$3k - S$7k
Bank of China Limited, Singapore Branch
Regulatory Compliance Manager / Junior Manager (Legal and Compliance Department)
Bank of China Limited, Singapore Branch
Singapore
il y a 5 jours Full time S$3k - S$6k

Donnez un nouvel élan à votre carrière

Trouvez des milliers d'opportunités emploi en vous inscrivant sur eFinancialCareers dès aujourd'hui.
Offres recommandées