Trade Mid Office Manager (GTRF Trainer) - Global Trade and Receivables Finance

  • Competitive
  • Singapour, Singapore Singapour Singapore SG
  • CDI, Plein-temps
  • HSBC
  • 18 juil. 18 2018-07-18

Trade Mid Office Manager (GTRF Trainer) - Global Trade and Receivables Finance

Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking a high caliber professional to join our team as Trade Mid Office Manager (GTRF Trainer).

Principal responsibilities

  • The importance of the role is to develop and manage a structured technical training and competency infrastructure for GTRF staff in ASEAN, incorporating all aspects of financial crime compliance to GTRF products to achieve the primary objective.
  • Identifying training need analysis and training design - delivery channels include classroom and on the job training with detailed assessments for all trainee
  • Work closely with peer managers, QA, Sales and Product teams to identify further learning needs and developing training programmes / materials to cover as appropriate
  • Responsible for ensuring that the annual training plan is developed and training is delivered in line with this plan
  • Monitor, track and report training /development plan progress
  • Coach, train, and develop staff, ensuring there is knowledge retention by continuous developing and training staff
  • Is accountable for the effectiveness of the Technical Training with an emphasis on financial crime
  • Ensure training encompass the need to know that all transactions are processed within the appropriate Sanctions and Financial Crime Risks frameworks
  • Design and deliver in-house process training for staff, covering onboarding and BAU training
  • Manage and run the Trade Academy for clients - this role is required to drive the bank's Trade Academy initiative - requires organization of workshops and training session to all stakeholders
  • Proactively assess the training requirements through training needs analysis of immediate, future and potential changes in business demands
  • Support the introduction of new technology / workflows through the development of training programmes and materials
  • Lead and motivate the team where required to meet business objectives, and promote sharing of skills and knowledge
  • Support business initiatives, operational change programs, and implementation of best practices within the broader business
  • Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
  • Deliver excellent customer service and provide top quality trade services and solutions to customers

  • University degree in business or related discipline
  • Operational knowledge of trade finance products, policies and procedures
  • In-depth understanding of the GTRF business and processes both technically and from a financial crime perspective
  • Familiarity with Trade systems and has training experience in an operational environment
  • Experience in a customer service environment or related position in a financial services organisation
  • Demonstrated experience and knowledge of all products and propositions in GTRF
  • Thorough appreciation and understanding of FCC risks and controls applicable to GTRF
  • Understanding of internal control, risk management (operations), and quality audit parameters
  • Experience in creating curriculum, presentations and facilitator guides.
  • Computer literacy (word processing, spreadsheets and database applications)
  • Excellent oral, written, and interpersonal communication skills
  • Ability to adapt in a dynamic and fast-paced environment
  • Must have proven ability to rapidly develop and deploy training solutions to support the business
  • Strong interpersonal, influencing and communication skills
  • Good time management and organisational skills with ability to deliver within tight deadlines
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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