Create connections that move people and business forward.

At AIA, your customer insight, commercial expertise and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and turn insight into engaging experiences, trusted relationships and sustainable growth for our customers and communities.

Join us to shape how people engage with health, wellbeing and protection, grow through new experiences and extend your impact across Asia.

About the Role

This role supports the development and performance of Agency Distribution consultants, with a primary focus on the AIA Advantage Academy (AAA) segment.

Deliver IBF, sales and soft-skills training, and provide sales coaching that strengthens adviser capability, productivity and progression towards MDRT.

• Lead the planning, facilitation and continuous improvement of capability programmes for the AAA segment, aligned to business priorities and consultant development needs.
• Deliver IBF-accredited or IBF-aligned learning modules with strong command of the curriculum, assessment requirements and expected learning outcomes.
• Support IBF application and programme administration, including documentation, curriculum mapping, trainer requirements, assessment evidence, submissions and follow-up with relevant internal stakeholders.
• Design and deliver practical sales and soft-skills training covering client engagement, needs discovery, objection handling, consultative selling, closing, referrals, communication and relationship management.
• Provide individual and group sales coaching to consultants, using observation, role play, case practice and performance data to identify gaps and reinforce behaviour change.
• Partner with MDRT Ambassadors, Business Development, Agency Leaders and internal subject-matter experts to address field capability needs and support adviser development.
• Support MDRT University, Aspirants Programmes, MDRT Day, District Sharing, Mentor-Mentee initiatives and other AAA platforms.
• Track participation, assessment results, coaching progress and learner feedback, and provide insights for programme improvement.
• Support product training as a secondary responsibility, ensuring content is accurate, compliant and relevant.
• Manage vendors on training delivery matters, including scheduling, materials, logistics, service quality and follow-up. Support programme operations and contribute to a collaborative and accountable team culture.

Requirements

• Minimum 5 years of relevant experience in agency training, agency development, sales management, financial advisory, insurance distribution or learning and development.

• Prior experience in an agency or tied-distribution environment, either as a trainer, financial consultant, agency leader, sales manager, coach or agency development professional.

• Proven ability to facilitate sales, advisory and soft-skills programmes for adult learners, using practical activities, role plays, case discussions and coaching techniques.

• Working knowledge of IBF programme standards and experience supporting IBF programme application, accreditation, renewal or related documentation processes.

• Demonstrated sales coaching capability, including diagnosing performance gaps, providing actionable feedback and supporting learning transfer into field performance.

• Good understanding of agency sales processes, consultant productivity drivers, client engagement and the realities of field execution.

• Working knowledge of life insurance and financial advisory products. Product training experience is an advantage but is secondary to sales, coaching and IBF capability.

• Strong facilitation, communication, presentation, stakeholder management and project coordination skills.

• Able to work independently while collaborating closely with colleagues and business stakeholders in a fast-moving environment.

• Degree (preferred) or diploma in a relevant discipline. ACLP/ACTA or equivalent adult-learning qualification preferred.

• Relevant CMFAS qualifications and ongoing compliance with applicable regulatory and company training

Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way!
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Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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