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Transfer Agency Officer

Citi Singapour
Mise en ligne il y a 17 jours CDI Competitive
Transfer Agency Officer
Job Background/ context:

The Transfer Agency Department is primarily responsible for the accurate maintenance of the fund and shareholder register, accurate capture and reporting of investor dealings in the fund for which Citi acts as the fund's transfer agent.

The local team is responsible for day-to-day client servicing, coupled with a number of back office functions within the transfer agency unit across mutual funds. Some operational functions are executed by the local transfer agency unit, while other functions may be performed by Citi's outsourced/offshored locations globally or with external vendors.

Singapore TA is responsible for ensuring sufficient KRIs and MCAs are in place and ensuring that team deliverables such as management reports, billing, MIS and KPI metrics, internal risk review packs, are promptly delivered to external clients and internal stakeholders.

Job Purpose:

This is a role for an Assistant Manager within Transfer Agency operational unit, reporting to the SG Head of TA Operations. This is a role with people management and oversight responsibility. It is a fantastic opportunity for the individual who has experience in the funds industry, and is looking for an opportunity to advance in a fast growing dynamic organization.

The candidate is expected to be responsible for handling daily BAU activities including client and vendor servicing, BAU management and oversight responsibilities. The candidate may also be required to manage an operational team in Singapore. The candidate is expected to maintain a close working relationship with its product & technology partners and operational team(s) in-country and in other Citi locations, while ensuring proper oversight of its in-country operational activities and/or other outsourced/offshored activities.

Key Responsibilities:

The candidate should have strong knowledge of the full trade cycle including other operational activities performed within the Transfer Agency operations, as well as the responsibilities of the Fund Administrator and the Fund Custodian. The candidate is required to have strong knowledge and extensive practical experience of the following core TA processes:
  • Client/Distributor/Investor on-boarding, AML/KYC documentation & administration, and data management
  • Transaction processing & investor servicing
  • Cash & trade settlement processing
  • Corporate action processing
  • Reporting of shareholder trade activity to the fund accountant and the fund custodian
  • Bank account reconciliation
  • Foreign exchange dealing & execution
  • Periodic client, investor and regulatory reporting


The candidate should also have experience in the following responsibilities of the Transfer Agent:
  • Review of fund prospectuses, operating memorandums and key fund documentation
  • Fund launches and implementation
  • Client conversions
  • Client change request management
  • Client & vendor management
  • Oversight and risk control management for domestic and outsourced functions
  • Managing client due diligence visits
  • Awareness of regulatory and industry change and how it impacts the business


  • Oversee day-to-day operations of one or multiple teams and ensure teams meet performance, service quality and service delivery expectations.
  • Manage staff resource allocation while assisting the department head with the development and oversight of the department budget.
  • Resolve complex and highly variable issues with significant departmental impact.
  • Oversee the volume, quality, integrity, timeliness and delivery of complex deliverables.
  • Analyze issues with transaction capture and related functions where direction is needed, and actions must be recommended / taken.
  • Develop and implement policies and procedures and support a range of internal and external clients and e nsure that essential procedures are followed and contribute to defining workflow standards.
  • Oversee performance of operational activities and define, develop, implement and track Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
  • Identify opportunities to improve processes, client service, control, and cost reduction and implement improvements.
  • Conduct discovery and due diligence activities with clients to solve complex client queries.
  • Evaluate staff performance and make recommendations for training/development, pay increases, hiring, terminations and other personnel actions.
  • Contribute to the objectives of the Transfer Agency operations in the region.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


Qualifications:

Candidates should be educated to 3rd level. Professional qualifications are preferred but not mandatory
  • 5 - 10 years of working experience, preferably in a related role
  • Subject Matter Expert in multiple or specific skill sets, business areas or products preferred
  • Demonstrated project management skills
  • Ability to work under pressure and manage deadlines
  • Ability to work in a fast-paced environment
  • Consistently demonstrates clear and concise written and verbal communication
  • Attention to detail and intermediate problem solving skills


Competencies:

Core Skills & Competencies:

  • Delivery of high quality service to internal and external customers;
  • Manage the delivery of the team's tasks in a timely, accurate and in a controlled environment, ensuring priority items are identified and dealt with in a prompt manner.
  • Display effective organisation skills in order to manage competing priorities.
  • Liaise effectively with other parties, both internally and externally and communicate in a professional manner at all times.
  • Represent the TA in a competent and professional manner with external vendors and clients.
  • Represent the TA in the regular service calls with external vendors and outsource business partners
  • Provide an excellent standard of service to our clients both internally and externally.
  • Identify and assume ownership of issues;
  • Take responsibility for assigned tasks and prioritise to ensure expectations are met.
  • Display effective delegation skills, focusing on developing individuals within your team.
  • Co-ordinate and maintain a calendar of tasks for the team, ensuring the team meets the deadlines agreed.
  • Co-ordinate or act as TA representative on larger projects, as requested.
  • Become actively involved in the development of the business by involvement in initiatives such as new business take on
  • Implement effective risk awareness within the team, ensuring each member of the team adheres to all documented controls


People and self-management:
  • Display effective delegation skills, focusing on developing individuals within your team.
  • Display effective people management skills with a proven record of managing both strong and weak performers
  • Ability to build a strong and trusted working relationship with your team and colleagues
  • Completion of all assigned training and management of your own training path by identifying personal training needs and opportunities.


Job Family Group:
Operations - Transaction Services

Job Family:
Cash Management

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting
Référence  22583605
À PROPOS DE CETTE ENTREPRISE
Singapore
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