VP, Application Delivery Manager (Unified Coms)

  • Competitive
  • Singapour, Singapore
  • CDI, Plein-temps
  • United Overseas Bank
  • 2018-06-20

VP, Application Delivery Manager (Unified Coms)

Job Objective:
  • To deliver Unified Communication application (example Chat, Autodialer, Contact Center) through projects and change requests. Some of the key application deliverables include functional and technical specifications, architecture, design, product/custom software, test plans and cases, and implementation plans.
  • To assist the Lead of Unified Communication program in collaborating across various teams to achieve overall program objectives.

Key Responsibilities:
  • Lead and manage technical team, as well as managing vendor(s), to achieve project and change request objectives
  • Collaborate with Project Manager in project planning and project budget management
  • Execute the project in accordance with plan and Bank's processes
  • Manage procurement and vendor payment associated with project
  • During user requirements and design stage
    1. Manage with Business Analyst & Subject Matter Expert to collate, understand and finalize functional and technical requirements.
  • During the Design & Development stage
    1. Partner with Architect to ensure solution design complies with enterprise design principles, security and control standards
    2. Manage development team and/or manage with vendor(s) in building the application according to specifications, including any phased delivery of application components where applicable
  • During the testing stage
    1. Partner with Test Manager and vendor(s) to ensure completion of VIT, SIT, UAT testing, performance / load testing and application security testing with quality results
    2. Provide SIT and UAT support which may including analysis / troubleshooting issues and defects
  • Implementation Management
    1. Produce technical implementation and fall-back plan, managing across internal and external application teams
    2. To support deployment team in change submission, source compare, etc.
    3. Coordinate technical implementation activities across all relevant parties to ensure non-event production cutover and adequate post implementation support
    4. Lead deployment of application to Tests and Production environments

Key Requirements:

Must have
  • Bachelor's degree in computer science/engineering
  • Minimum 8 years' experience in an Application Delivery Manager or similar role for large/complex projects involving multiple technologies
  • Proven experience in the different phases of Project or Software Development Life Cycle (SDLC).
  • Understanding of Agile methods with knowledge of Agile practices (e.g. Automated Build, Continuous Integration, Continuous Delivery, Frequent Releases)
  • Strong conceptual and analytical skills - demonstrating outside-the-box problem solving skills
  • Ability to work in a fast-paced and team-oriented environment
  • Excellent stakeholder management, written and verbal communication skills

Good to have
  • Domain expertise and good technology knowledge in the areas of Unified Communication, Contact Centre, Collections, Telesales and banking applications. Skills in Avaya, Verint and OpenText Qfiniti technologies are desirable.
  • Experience in Banking sector around the area of digital channel of communication (e.g. text/audio/video chat)

Essential Technical Skill
  • Operating System: UNIX, Windows, Linux
  • Database: Oracle 8.0 and above, MS SQL Server
  • Languages: C, C++, JAVA, Unix Scripting, Perl Script, VoiceXML
  • Tools : Aldon, Confluence, JIRA

Singapour, Singapore Singapour Singapore SG