VP, Specialist, Corporate Social Responsibility, Consumer Banking Group VP, Specialist, Corporate Social Responsibility,  …

DBS Bank Limited
à Singapour, Singapore, Singapour
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
DBS Bank Limited
à Singapour, Singapore, Singapour
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
VP, Specialist, Corporate Social Responsibility, Consumer Banking Group
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Job Purpose:
Drive the adoption of Customer Obsession mindset in CBG. Through design and execution of specific programs:
  • Publicize, engage, encourage & establish the ideas and behaviours that constitute Customer Obsession
  • Drive behaviour, process & practice of listening to & acting on various Voices of Customer.
Key Accountabilities:
This role is accountable for successes in 3 areas
1) Celebrating Customer Obsessed behaviours.
Continuous improvement and successful execution of Annual CBG Heroes Awards Program. Measured by nomination numbers and stakeholder feedback.
2) Promoting Customer Obsession ideas & behaviours.
Continuous improvement and publication of regular CE communication. Measured by readership
3) Drive action on Voices of Customer
Quarterly & monthly CE Governance Forums planning and execution. Measured by stakeholder feedback.
Responsbilities:
With direction from team lead, own the following responsibilities:
1. Annual CBG Heroes Awards Program. Plan & execute:
  • Awards nomination phase: Work with counterparts in group, region & markets to harness and manage the successful nomination process, including setting and maintaining standards of submission.
  • Judging & evaluation phase: Orchestrate the successful completion of evaluation and selection of winners. This includes working with judges who are senior management and their staff.
  • Prize awarding phase: Orchestrate the successful completion of prize award, including logistics of procuring and delivering prizes.
  • Awards related publications: Work with counterparts in group, region & markets to manage all communications and publication necessary for a successful program.
  • Continuously improve communications, planning, execution, and logistics. Success is measured by number of voluntary nominations and qualitative feedback from all levels.
2. Quarterly Customer Experience publication
  • Harness submissions and edit content of publication. Responsible for the quality and timeliness of publication.
  • Continuously improve the efficiency and effectiveness of publication. Success is measured by readership and qualitative feedback from all levels.
3. Quarterly & monthly CE Governance Forums
  • Pre- quarterly forum agenda preparations: Prepare agenda and disseminate necessary data in a timely manner. Manage schedule of forums with each market.
  • Quarterly forum conduct & records: Chair each forum & documents key discussions points.
  • Manage and chair monthly follow-up between quarterly forums with each market.
  • Continuously improve quality of discussion, documentation & logistics. Success is measured by qualitative feedback from all levels.
Requirement:
  • Fundamental belief the primacy of Customer Obsession in business success.
  • Excellent communications and relationship building. Track record of being able to rapidly build working relationship at working levels and understand the nuances senior level communications.
  • Track record in publicity, event & communication management.
  • Track record in time-sensitive project management with attention to details.
  • A team-player by nature. Track record of voluntary contribution to the growth of the team & individuals through learning, sharing & organization activities.
  • Curious, energetic outlook to career. Ambitious in knowledge acquisition.
  • Apply Now
    We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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