Voice Engineer, Group Operations & Technology Voice Engineer, Group Operations & Technology …

OCBC Bank
à Singapour, Singapore, Singapour
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
OCBC Bank
à Singapour, Singapore, Singapour
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
OCBC Bank
Voice Engineer, Group Operations & Technology
Operation:
  • Responsible to provide operation support for Bank's voice/video infrastructure.
  • Manage and handle voice/video incidents and problem and ensure all incidents are resolved within stipulated SLA.
  • Manage and maintain enterprise voice & video infrastructure including capacity, monitoring and patch management.
  • Plan, implement and provide ongoing support for Avaya Voice infrastructure, Avaya/Verint Call recordings, Cisco Meeting Server and Skype for Business voice and video collaboration.
  • Maintain and manage entire asset life cycle from Asset Mgmt, ID Mgmt, Monitoring to Configuration Mgmt.
  • Develop and maintain of all voice & video system documentation.
  • Maintain internal control discipline at a Satisfactory level - as measured by Internal and external Audit and local Regulatory ratings.
  • Maintain internal control discipline at a Satisfactory level - as measured by Internal and external Audit and local Regulatory ratings.

Project management:

  • Gathering of technical requirement, development of low level designs, implementation of voice & video transformation project.
  • Planning project resource and lead the project team
  • Manage voice & video transformation projects timeline
  • Responsible for project implementation for Bank's voice/video infrastructure with quality and satisfaction
  • Review and manage all changes to ensure operation stability.
  • Manage all voice and video project risk and issue
  • Monitoring voice and video project progress and provide reporting document
  • Ensure project documentation are produce with quality for daily operation support


Qualifications
  • Possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, or Professional Degree in Computer Science/Information Technology or equivalent.
  • Minimum 5 years of experience in leading a team to support and manage Voice and Video infrastructure.
  • Have experience in voice and video technologies, Skype of Business or Avaya certifications are highly desirable.
  • Have fundamental understanding of network technologies especially on Quality of service (QOS).
  • Have experience in managing voice/video operations within a suitably sized enterprise environment.
  • Proven track records in managing Avaya voice infrastructure.
  • Operational experience in a financial sector environment strongly desired.
  • A good team player and able to work effectively at all levels of an organization.
  • Good written and verbal communication and presentation skills, highly organized and able to interact professionally and appropriately at all levels of the organization.
  • Strong situational analysis and decision-making abilities.
  • Have the drive to change work on business as usual (BAU) areas, and the will to challenge the status quo.
  • Have a quality mindset with prevention attitude to attain zero defects
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