Responsibilities:
- Act as the primary point of contact for customers across Korea and APAC
- Build and maintain long-term relationships with financial institutions, crypto exchanges, and government regulatories
- Manage the end-to-end customer lifecycle, including onboarding, training, adoption, and ongoing support
- Conduct product demonstrations, workshops, and corporate training sessions
- Drive customer retention, renewals, upselling, and cross-selling initiatives
- Coordinate with technical support and product teams to resolve client issues and ensure a seamless customer experience
- Represent the company at industry conferences, business events, and client meetings
Our Ideal Candidate:
- 5+ years of experience in Customer Success, Account Management, Relationship Management, or a similar client-facing role within cryptocurrency, blockchain, digital assets, fintech, compliance technology, or financial crime solutions
- Strong commercial mindset with experience in revenue generation
- Professional proficiency in Korean and English is required as the role regularly communicates with customers, regulators, and stakeholders across Korea and the APAC region
- Comfortable with business travel within Korea and occasionally across the region
Why Join?
- Opportunity to join a market-leading blockchain intelligence company at an exciting stage of growth
- Work with leading banks, crypto exchanges, and regulators globally
- Fully remote working environment with flexibility and autonomy
- International, highly collaborative culture with global exposure
Ethos BeathChapman (EBC) is a global, award-winning executive search firm connecting exceptional talent with leading companies. We deliver future-ready solutions through executive search, interim contracting, talent mapping, and market intelligence.
Our expertise spans Technology, Financial Services, Fintech, Legal, Risk, Compliance, Industrial, and Consumer sectors. EBC is part of Will Group, a Tokyo-listed global HR solutions company, with offices in Singapore, Hong Kong, Australia, and the UK.
As part of Will Group Asia Pacific, we are connected to a collective of 10 HR brands operating in over 25 countries. This alliance gives us access to 9,300+ contractors, 540+ employees, and 6,000+ supported clients across 55+ industries. By leveraging Will’s extensive portfolio, innovative HR technology, and data-driven insights, we deliver agile, scalable, and impactful talent solutions. With deep market knowledge and a personalised approach, we help organisations build high-performing teams and individuals grow meaningful careers.
Let’s make exceptional happen, connect with us today.
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