Job Description



As an IT Support specialist, you will be a key member of our Global Desktop Support team, offering prompt and effective technical assistance to users across various offices. Your role will involve both on-site and remote support, troubleshooting a range of issues, and collaborating with external vendors to maintain our IT infrastructure.




Responsibilities

• Provide fast and efficient technical support to front, middle, and back office users.


• Offer support via phone, email, and IT ticketing system.


• Handle level 1 and 2 IT support, both in-person and remotely.


• Diagnose and resolve hardware, software, and user profile issues on Windows 11.


• Install, configure, update, and troubleshoot authorized workstations and peripherals.


• Manage identities, groups, and devices via AD and Microsoft Entra ID.


• Support Microsoft 365 applications: Outlook, Teams, OneDrive, and SharePoint.


• Troubleshoot basic network issues related to connectivity, DNS, and access.


• Install, test, and troubleshoot audio/video equipment, telephony, and collaboration tools.


• Perform daily system checks to ensure IT services availability.

• Excellent knowledge of Windows 10/11.


• Understanding of Microsoft Entra ID and Active Directory.


• Proficiency in Microsoft 365 environment.


• Good grasp of desktop/laptop hardware and peripherals.


• Basic network knowledge: TCP/IP, DNS, DHCP.


• Understanding of enterprise network fundamentals.


• Ability to diagnose simple connectivity issues.


• Experience with voice, telephony, and A/V technologies is a plus.


• CFC or equivalent IT qualification.


• 0 to 3 years of experience in IT support, helpdesk, or desktop support.