Business Analyst - Client Relationship Management vacancy for our Zurich based client in the Banking sector.

Your tasks:

• Gather, analyse and document business requirements, translating them into clear technology solutions.


• Structure and model client, contact, legal entity and relationship data to support CRM and sales processes.


• Define business data requirements, data ownership and quality controls for client and relationship information.


• Carry out data mapping and source-to-target analysis across CRM platforms and related front-office systems.


• Collaborate closely with developers, architects and the Product Owner to deliver CRM enhancements, integrations and data solutions.


• Produce user stories, process flows, functional specifications and support testing, implementation and adoption activities.

Your experience/knowledge:

• Strong business analysis experience, ideally 7+ years within banking or financial services.


• Proven experience with CRM platforms, client data management and relationship modelling.


• Hands-on experience with data mapping, source-to-target mapping and data migration activities.


• Understanding of master data, data governance and data quality frameworks.


• Experience with APIs, interfaces, client hierarchies and legal entity data is highly desirable.


• Language skills: English fluent, German nice to have

Your soft skills:

• Strong analytical thinking and problem-solving skills.


• Structured, detail-oriented and hands-on approach.


• Clear communicator who works well across teams and cultures.

Location: Zurich, Switzerland
Work setting: Hybrid
Sector: Banking
Start: ASAP
Duration: 12 months
Workload: 100%
Ref.Nr.: BH 24564

Take the next step and send us your resume along with a daytime phone number where we can reach you.

Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens, and current work-permit holders for Switzerland.

We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application.

As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.

This job advertisement was prepared with the assistance of AI technology and has undergone human review and approval.