Business Analyst

  • Negotiable
  • Bangkok, Krung Thep, Thailande
  • CDI, Plein-temps
  • Capco (The Capital Markets Company Ltd.)
  • 20 févr. 18 2018-02-20

Capco is a global business and technology consultancy dedicated solely to the Financial Services industry. We deliver innovative solutions in Banking, Capital Markets, Wealth and Investment Management and Finance, Risk and Compliance. As a Business Analyst, you work closely with our customers and the UX design and Development team. You are responsible for analyzing, capturing, and prioritizing the requirements for the new customer experience initiatives of our customers. The job comes with great responsibility and offers the opportunity to work side by side with our customers and guide them to achieve desired outcomes.

A Word About Us

Capco is a global consultancy dedicated solely to the Financial Services industry, with over 4,000 people in 20+ offices across Asia, North America, and Europe. We are the disruptor of the financial services consulting industry, we  deliver projects for the world’s leading financial institutions (over 75% of the top 100 banks) in areas including:

  • Banking
  • Capital Markets
  • Finance, Risk & Compliance
  • Insurance
  • Payments
  • Wealth & Investment Management
  • Digital


As financial institutions are hit with waves of regulation, cost pressures, and the rise of nontraditional competitors, we help our clients simplify complexity to remain relevant. With our deep Financial Services expertise combined with our nimble entrepreneurial values, we think like a start-up and execute like a multi-national. Through our hands-on consulting expertise, we go beyond strategy. We create target operating models, reduce costs, design digital interfaces, reengineer processes, manage risk and regulatory compliance – In short, we help form the Future of Finance.

Capco Asia Pacific currently operates in multiple locations across Asia – Hong Kong (Asia Headquarters), Singapore, Kuala Lumpur, Bangalore, Pune, Tokyo,  and Thailand, with each office conveniently located in the close proximity to the banks. Our people are passionate about collaborating with our clients to tackle the pressing issues facing Asia’s financial services industry, and we have grown to over 1 600 people in APAC as a result.

As we continue to grow our latest venture, the Thailand practice, we are on the look-out for people motivated to build the local practice, drive financial services transformation to benefit the people and businesses of Thailand, and have the passion and energy for client service. 

Key Responsibilities:

  • Performs analyses of the business goals, objectives and needs of the general business environment for appropriate Capco segment, division, group or line of business
  • Performs research and analysis to support business operations and presents findings to manager or project leader
  • Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
  • Gather, define, and prioritize requirements of the project in close collaboration with the client
  • Write functional requirements using use case specifications or user stories
  • Perform business process gap analysis and manage requirement change
  • Act as "product owner" for the project to guide the team making the right choices to maximize project & customer success
  • Collaborate closely with technical teams to configure / optimize the customer experience

Key Requirements: Skills / Experience / Qualification

Types of experience & skills that we are looking for:

  • University education and degree (preferable business or IT related), and strong academic record
  • Experience working in the scrum environment
  • Experience with Web Content Management
  • Experience with Digital Marketing Tools
  • Experience in requirements management and/or process modeling
  • Knowledge of multiple development methodologies, e.g. RUP, Kanban, SCRUM, Waterfall
  • Excellent analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills
  • Excellent written and verbal skills in English
  • Perseverance and pragmatism to solve complex problems
  • Ability to perform under pressure
  • Ability to work in a multicultural and international environment


  • Knowledge of the business goals, objectives and business operations for the appropriate Capco organization
  • Experienced in business processes and forms solutions
  • Experience in Financial Services industry
  • Experienced with Digital Marketing
  • Experienced in requirement management tools
  • Experienced in project management tools
  • Experienced with e-commerce