Our award winning Customer Service department is responsible for undertaking the administration and payment tasks as instructed by customers ,or their appointed agents and to answer any queries from customers and advisors. They also fulfil the internal administrative tasks as required. The department prides itself on offering excellent customer service to all.
Duties / Responsibilities
Provide product information/undertake tasks in response to customer requests, ensuring that the work processed meets’ agreed company and customer services standards
Answer incoming telephone enquiries and respond to them and fully document how they were resolved, ensuring that all communications are handled accurately and adopting the most appropriate method of communication
Amend and maintain accurate company records to ensure legislative, customer and company requirements are met
To investigate and resolve complaints and queries in line with the complaints procedures
Train and coach other staff to ensure up to date knowledge is shared
Continue own development in order to improve performance by enhancing knowledge, skills and experience
Take responsibility for end to end process of tasks undertaken, ensuring own knowledge of Life, Pensions and regulatory environment understood and complied with
A customer orientated individual with an eye for detail, good administrative skills and the ability to work to set deadlines. Good written and verbal communication skills are essential for this role as is a can do attitude and the ability to deal with large volumes of work at peak times.
Previous office based experience is essential and experience within Financial Services is desirable.
Customer focused individual.
Methodical and well organized.
Intermediate Excel skills – able to compile spreadsheets, manipulate data and apply formulas.
Ability to prioritize work & work under pressure to meet service standards.
Works with little direction - on own initiative.
Confident and professional telephone manner.
Ability to perform efficient, accurate, timely admin and secretarial duties.
Minimum 5 A-C GCSEs or equivalent
About Canada Life UK:
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures.
There can be no greater priority than the commitment and responsibility towards all our customers. At Canada Life we adhere to the same principles as when we were formed in 1847: integrity, consistency and experience.
Our heritage is important to us. Our parent company, Great-West Lifeco, is a financially strong, stable, modern global organisation. The oldest Canadian life assurance company, Great-West Lifeco traces its foundation back to 1847 - that is more than 170 years of helping customers plan for the future.
Since 1903 we have operated in the United Kingdom where we have hundreds of respected and supported staff all geared to doing the right thing for customers.