VSI PMO Analyst

  • Competitive
  • Glasgow, Ecosse, Royaume-Uni
  • CDI, Plein-temps
  • EY.
  • 22 mars 19

VSI PMO Analyst

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster, and pursue those opportunities more rapidly.

Enterprise Workplace Technology (EWT) - EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.

Function: ITS
Sub Function: EWT OCIO VSI

Job Summary:

The Vendor Services Integration (VSI) Process, Reporting and Analytics Analyst role is to support the definition, implementation and delivery of supplier management process reporting and analytics by the Vendor Services Integration (VSI) team. The VSI function is a holistic vendor management function including performance, relationship, software & hardware management that operates across the breadth of EY Technology and collating all aspects of EY relationship with suppliers - the buy from, sell to and go-to-market with views.
Scope of this role includes governance and reporting, contract and performance management, quality management, communications and metrics tracking. The role is envisioned to support to the PRA and Transformation Lead and the broader VSI organisation.

Essential Functions of the Job:

  • Support the instigation of initiatives to reviews options in a timely manner prior to contract anniversaries.
  • Support VRM and VSI resources in sourcing projects
  • Support consistent reporting delivery across vendor relationships
  • Support RAID Assurance (metrics, overdue tracking, improvements) and identify systemic RAIDs
  • Support Financial reporting across various supplier relationships and EY Technology services
  • Support consistent reporting is delivered across vendor relationships
  • Support Benefits and Opportunity realisation reporting
  • Support Financial reporting across various supplier relationships and EY Technology services
  • Support internal and external communications
  • Support collaborative ways of working with wider EYT and EYGS teams whilst challenging status quo
  • Knowledge of Power-BI tool and reporting aspects End to End.

Analytical/Decision Making Responsibilities:
  • Proactively identify risks, issues and Opportunities in 3 rd party relationships - advising team on the development of risk management and issue management plans
  • Identify potential sources of service credits owed and track through to invoicing
  • Identify and categorize deliverables and obligations in contracts, along with variance from accepted standards
  • Analysis of performance data to produce management information and identify and deliver continual improvement



Knowledge and Skills Requirements:
  • Technical skills requirements

    • Exposure to contract management tools and procedures
    • A good understanding / foundational qualification in ITIL
    • End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial)
    • Experience of contract review and the identification of key obligations and deliverables
    • Very good understanding of service delivery related key performance indicators
    • 3 rd party management experience in a similar IT environment
    • An understanding of, or experience in, procurement standard practices and processes
    • Strong analytic skills

  • Additional skills requirements

    • Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
    • Customer orientation and responsiveness
    • Ability to deal efficiently with escalations and difficult situations/people under pressure
    • Outstanding self management , influence management , information presentation and interpersonal, communication
    • English language skills - excellent written and verbal communication
    • Experience working in a global IT environment

Supervision Responsibilities:
  • No direct reports
  • Exercises influence at many levels of the organization
  • Requires minimal to no supervision
  • Expected to have regular contact with VSI Program Management Office Leader or Manager as well as Vendor Relationship Managers
  • Expected to work independently,
  • Expected to participate in internal process improvement initiatives


Other Requirements:
  • Occasional travel may be required
  • Some flexibility in daily office hours may be required to cover regional time zones
  • Position may be eligible for alternative work locations dependent upon team dynamics
  • Flexibility in work schedule required to successfully execute role during busy periods / multiple timezones
  • Must be fluent in English - written and verbal

Job Requirements:
Education:
  • A degree in Computer Science or a related discipline or equivalent work beneficial experience

Experience:
  • 3-5 years in a corporate IT environment
  • 3-5 years experience in PMO or program/project management
  • Financial management experience
  • Experience of working with external vendors
  • Work experience in a professional services industry preferred

Certification Requirements:
  • A relevant program/project management qualification preferred (e.g., PRINCE2, PMI)
  • Familiarity with IT Infrastructure Library (ITIL) v2 or 3 would be advantageous