• Up to £45,000
  • Londres, Angleterre, Royaume-Uni
  • CDI, Plein-temps
  • EC1 Partners
  • 2019-03-15

An experienced Customer Success Manager who will work closely with the key stakeholder’s in Customer Support, Sales, Marketing and Development, reporting directly to the CEO.

CUSTOMER SUCCESS MANAGER

Role Responsibilities:

  • Responsibility to oversee all aspects of Customer success in conjunction with the Customer Services Director with the aim of offering a deeper support level to our clients, and to build stronger relationships, improve retention and improve customer satisfaction. 
  • To improve the information handling and account management of existing key clients to promote more opportunities for the sales team to close.
  • Assist in building information on projects and clients to support compelling collateral for Sales and Marketing teams to use in competitive bids, tenders, sales pitches and marketing campaigns
  • To work closely with Head of Product Development to analyse and manage customer feedback and experience.
  • To work closely with the CEO to improve customer satisfaction.
  • The candidate will need to be self-motivated, forward thinking and to be highly organised.

Knowledge, Skills and Experience:

  • Minimum of five years’ experience as customer success manager or similar role.
  • Experience in NPS or similar customer satisfaction tools.
  • Experience in Salesforce or similar CRM tools.
  • Experience in HubSpot or similar marketing tools.
  • Proven track record of working with large corporates.
  • Proven track record of building strong relationships with customers.
  • Highly proficient in spoken and written English.
  • Additional European language an advantage but not essential.
  • Outstanding presentation and communication skills.