Client Service

  • 45,0000-55,000
  • Londres, Angleterre, Royaume-Uni Londres Angleterre GB
  • CDI, Plein-temps
  • Yunikon Consultancy
  • 14 sept. 18 2018-09-14

My client is an exciting FinTech which has developed an established client-base including tier 1 banks, asset managers and hedge funds. They have a revolutionary product which relates to managing data and offer a cloud-based solution which is a game-changer for how financial institutions manipulate, validate and reconcile data. Having received further investment in 2018 and with an expanding client-base, they require someone who speaks a European language to join to the small team in London which supports clients and provides first-rate client service and relationship management.

The ideal candidate will have some client-facing experience within FS, knowledge of regulations impacting capital markets and a proactive approach. There is flexibility in the requirements for a candidates who has a great attitude and work ethic but some key requirements include:

  • Pro-active, outbound communication with existing customers,
  • Solicit feedback from customers on the firm’s products and services.
  • Establish personal contact with customers at executive levels.
  • Become versed in the firm’s products.
  • Refine mechanisms to track all aspects of a customer’s relationship within the firm.
  • Serve as liaison to Product Management to identify, validate, and prioritize product enhancements.

 

Requirements

 

  • Fluent in a European Language- French, Italian, German or Spanish
  • A-Player with a passion for Customer Success
  • Bachelors Degree from a leading college or university
  • Demonstrated ability to client-face at high levels of management
  • Some technical skills such as SQL or VBA
  • Superior oral and written communication and interpersonal skills
  • Comfortable with large data sets and using Excel