FI ecommerce support FI ecommerce support …

Talan Opération
à Londres, Angleterre, Royaume-Uni
CDI, Plein-temps
Dernière candidature, 18 janv. 22
Talan Opération
à Londres, Angleterre, Royaume-Uni
CDI, Plein-temps
Dernière candidature, 18 janv. 22
FI ecommerce support

Job Description
Day-to-day Responsibilities:

Incident and Problem Management

- Provides first level support for internal clients and second level for external clients

- Communicates with internal users and management over incidents and post-mortems

- Ensures all support issues are correctly logged in the Bank incident management system with relevant details (downtime, slowness etc.) and ownership of their resolution

- Diagnoses issues: establishes their root case.

- Initiates task force over critical incidents

- Liaises with upstream and downstream systems support teams as appropriate

Application Monitoring and follow up

- Monitors application state and input/output data correctness throughout the day, hand-over with follow the sun support teams

- Updates the relevant Production KPIs

Knowledge Management and Documentation

- Owns team knowledge base on wiki for all in-scope applications

- Provides support to end-users on how to use the application

- Ensures regional support teams are trained as required for a follow-the-sun support model, in particular over new releases

- Communicates a daily handover document to Follow-The-Sun support teams, where appropriate

Continuous Service Level improvement

- Contributes to capacity management of in-scope applications: proactively tracks trends in application behaviour, and alerts Application Production and Development teams of any potential risks in the future

- Ensures that all application support logs are fit for purpose, ie meaningful and actionable.

- Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools

Maintenance and enhancements

- Participates to release cycles for functional validation on staging/preproduction and production environments - in particular for logs

- Review release and coordinate around deployment/post release checks

- Communicates Release Notes to internal users and globally based client service desks

- Liaises with the IT development teams to ensure enhancements and bug fixes are prioritised, and completed as appropriate

- Takes part in release operations when required (eg. configuration changes).

- Participates to DRP and BCP exercises

Candidate Profile:

Highly motivated with an ability to learn & master large and complex software systems

First class degree of top university

Mathematical or/and IT background is preferred.

Candidates with have relevant experience in a similar role, the majority of which gained within Front Office Trading will have preference. Experience in providing support as part of a team with practical understanding of the criticality of trading applications will be a plus point.

The role focuses on a wide range of financial products and technologies. Hence candidates with additional finance background will be desirable.

Mandatory requirements:

- Excellent and knowledge of :

o Any of FX, Rates, Commodities, Syndicate trading

o Structured/Derivatives products - pricing, risk

o SQL Skills

- Good working knowledge of :

o SQL Server, Oracle

o Python scripting


- Basic knowledge of :

o Windows, UNIX

o BMC software (BladeLogic, Middleware and transaction management)

o Digitec

o Market Data mechanisms

o Network

o Distributed systems

o TCP/IP, TIBCO RV, TIBCO Business Works, MQ, Java, C#/.NET, HTTP

Role-Specific Skills:
  • Knowledge of Capital Markets environments
  • Good knowledge on financial services with a focus on Front Office and eCommerce
  • Good functional knowledge on financial products : eg. Interest Rates. Bonds, FX, Treasury
  • Basic knowledge on systems (Unix, Linux, Windows)
  • Good knowledge on Web application servers and portals
  • Good Databases skills - SQL queries writing and analysis
  • Good scripting skills (eg. Perl, Shell, Python)
  • Practical understanding of production processes, including change and release management
  • Good incident and problem management skills, with knowledge of ITIL will be beneficial
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