Fund Account Manager - EMEA Fund Services Fund Account Manager - EMEA Fund Services …

SS&C
à Londres, Angleterre, Royaume-Uni
CDI, Plein-temps
Dernière candidature, 09 août 20
Competitve + Benefits & Bonus
SS&C
à Londres, Angleterre, Royaume-Uni
CDI, Plein-temps
Dernière candidature, 09 août 20
Competitve + Benefits & Bonus
We are searching for an Account Manager with a strong fund accounting background to join our Fund Services team. Your role will be to manage the service deliverables to our clients. Within this role you will need to work across the internal service groups and although will have an accounting background, will be expected to understand the day to day operational processing. You will be building partnerships with clients and ensuring that the services we provide allow the client to grow their business confident in our performance

Department Overview

The role is based within our EMEA Funds Services team. EMEA Fund Services is the department within SS&C primarily focused on providing MBO and Admin services for Hedge Funds / Fund of Funds / Institutional Asset Managers as well as Family Wealth offices. There are 3 groups, with 2 based in London and one in Dublin.

Responsibilities

Key Responsibilities include but are not limited to:

Client Service/Delivery Management

  • Account Manager for a number of EMEA Fund Administration clients; typically Hedge Funds and Asset Managers
  • Work closely with clients to understand their needs and service requirements and formulising account plans
  • Facilitating and chairing regular in person service review meetings
  • Responsible for managing  client issues and projects through to satisfactory resolution across all functions
  • Ability to build effective relationships with key internal and external stakeholders at all levels
  • Ensure all services are provided to clients in accordance with the contracts and any service level agreements
  • Ownership of client delivery, including though not limited to,  oversight and accountability of the day to day processing activities which include all facets of Fund Administration; Middle Back Office, Fund Accounting, and Investor Services
  • Understand and manage client change requests through to completion. Acting as a partner and looking at the best solutions to any request or proposed process changes
  • Manage investor due diligence questionnaires and presentations
  • Coordination of SS&C Fund Administration Board Reports and presenting at the quarterly Board Meetings
  • Indirect management of client aligned production service teams across multiple locations
  • Provide regular updates to senior management on the client service meetings
  • Able to provide system demos / training as and when required to the clients and discuss forthcoming changes to those systems
  • Client on-boarding, working with the Implementations team to ensure all services subscribed for are included, all testing carried out and sign off from all relevant departments and the client is achieved before the launch date

Additional Responsibilities

Business Development

  • Identify process and system improvements across all functions
  • Investigate potential opportunities for account growth and new business
  • Develop ideas to increase revenue from existing and new clients
  • Respond to and follow up on request for proposal (RFP’s)
  • Assist the sales team in their efforts to attract new business; participate in presentations on SS&C’s service solutions to prospective clients and consultants
  • Facilitating and participating in meetings with external parties such as; Prime Brokers, Custodians, Counterparties, and Vendors to discuss service delivery, and market trends and initiatives that could impact our client base or improve our product offering
  • Keep abreast of industry wide changes affecting clients and work with them to understand the impact. How these changes will affect their business model whilst ensuring we are able to provide STP solutions

Fund Accounting

  • NAV Production, Daily P&L delivery, Investor Allocations, Management and Performance Fee calculation and Reporting
  • Understanding and Implementing Fund  Prospectus and  Governing  Documentation on SS&C Systems
  • Demonstrate a good Knowledge of Accounting Standards (IAS, IFRS, US GAAP ) and provide Oversight of the Year End Fund Audit
  • Delivering efficiencies through automation, Standardisation  and STP of processes
  • Assessing and ensuring industry best practices are achieved
  • Oversight of error reports; assessment of control failure and management of control improvements
  • Maintain a robust risk and control frame work around our all deliverables

Experience, Skills & Qualifications

  • Demonstrated track record of strong client management in the financial sector
  • Industry/Accounting Qualifications preferred (ACCA, CA, CAIA, CFA, CIMA)
  • Proven record of liaising with Audit firms
  • Solid understanding of operational risk and controls.
  • Able to work well under pressure and providing solutions to complex problems
  • Clear and concise verbal and written communication in English
  • Strong interpersonal and client service skills
  • Intelligent, professional, confident and presentable
  • Ability to work independently and in a team under tight deadlines
  • Keen to learn and develop and lead by example
  • Maintain and display a high level of professionalism when dealing with clients, investors and colleagues
  • Proactive and positive approach to all challenges. Self-motivated and take initiative
  • Strong people management skills: both locally and remotely
  • Excellent organisational skills
  • Project management experience and skills is advantageous
  • Word, Excel, PowerPoint, Outlook and Microsoft project A third level qualification preferred in a finance or business-related area
  • Knowledge of OTC product lifecycle  preferred (collateral, reconciliations, settlements)
  • Operations experience preferred
  • IAQ / IMC is advantageous

 Data Privacy Notice

The provision of personal information through your job application will be processed in accordance with SS&C Data Privacy Notice for Candidates (https://www.ssctech.com/Portals/0/Documents/pdf-assets/SSC-EEA-Data-Protection-Policy.pdf), which the applicant hereby acknowledges having read and fully understood.  

SS&C is an Equal Opportunity Employer and as such does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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