Head of EMEA & APAC Income & Tax

  • Competitive
  • Londres, Angleterre, Royaume-Uni
  • CDI, Plein-temps
  • BNY Mellon
  • 19 nov. 17 2017-11-19

Global Income and Tax is part of Client Service Delivery, (CSD), responsible for the collection of Interest and Dividend payments and reclaiming withholding tax on behalf of our clients. The Manchester team has grown to just under 100 people who are processing across over 16 markets. We interact on a daily basis with our global internal and external clients as well third parties such as tax authorities and other financial institutions.

The Head of EMEA & APAC Income & Tax is responsible for regional leadership, oversight and management of Income and Tax operational areas based in the EMEA & APAC regions, ensuring best practice and regulatory requirements are adhered to, excellent service is provided to our clients, risk to the business and our clients is minimised and the department works to manage cost.

~~Key Responsibilities
Operational Management: Manage the daily operation of Income & Tax teams servicing clients across BNY Mellon’s custody platforms to ensure continuation of processing and service delivery within a stable environment:
1. Transactions processed accurately and on time in accordance with service agreements. 
2. Processing interruptions or instances of non-adherence to service agreements investigated and remediated.
3. Invocation of contingency reviewed and enacted in times of outage. 
4. Regular assessment of the teams and review of exceptions against benchmarks. 
5. Operational issues reported regionally, functionally and impacted legal entities, in accordance with company policy and CSD best practice.
Leadership and People Management: Ensure oversight, engagement and development of members of the EMEA & APAC Income & Tax teams to ensure they work effectively together to deliver the strategic objectives of the department, whilst acting as a role model:
1. Positive feedback is received in relation to adherence to company Competencies at annual appraisal. 
2. Each staff member has a personal development plan and issues arising in their reviews are documented. 
3. Ensure regular one-to-one meetings are held with each team member. 
4. Low staff turnover. 
5. Succession planning is in place. 
6. FCA ‘Training and Competency’ guidelines are complied with.
Client Servicing/Relationships: Build and maintain strong relationships with Global Income, Client Services and other operational areas and liaise with them on a regular basis to ensure queries are resolved to deliver client satisfaction:
1. Queries are responded to in a timely manner as agreed with client services and operational areas. 
2. Client meetings are attended when required. 
3. Client service level descriptions are adhered to. 
4. Positive feedback received from clients with Client Report card submissions. 
5. Issues identified on Client Call and Dashboard reports are resolved.
Change Management: Alongside regional and functional management, conceive, communicate and implement departmental strategic objectives:
1. Agreed projects are delivered to time and budget. 
2. Required changes are effectively managed with minimum disruption to individuals / business. 
3. All staff are communicated to and aware of responsibilities pre and post implementation.
Risk Management: Manage the performance of the Income & Tax teams from an operational risk perspective in adherence to corporate policy:
1. Internal and audits are handled with integrity and transparency, with prompt action taken to address any findings. 
2. Controlling procedures are in place to minimise risk of errors reoccurring. 
3. All outstanding items are escalated regionally, functionally and according to impacted legal entities, in accordance with company policy and CSD best practice.
4. Any request for information are investigated and returned within agreed service level description deadlines.
CASS Contact:
The CASS Contact is the subject matter experts (SMEs) / assigned individual supporting core CASS functions within the business, operational function and/ or business partner groups. They are the primary contact for relevant CASS related queries and will provide information upon request by Compliance, Risk, Legal and the Office of the CF10a as required. The CASS Contact must work with their line manager to ensure that related business policies, procedures, systems and controls are compliant with CASS rules.
The CASS Contact may support one or more of the noted CASS responsibilities:
1. Provide accurate and timely responses for the CASS RP certification and test process. 
2. Ensure the information within the CASS RP is reviewed and updated in a timely manner.
ii. CASS Breaches and Issues
1. Ensure that all CASS breaches are documented accurately and corrective measures are captured and implemented.
2. Undertake analysis of CASS issues and escalate where appropriate.
iii. Audit
1. Act as the Point of contact for internal & external audits, including the co–ordination of “Provided by Client” (PBC) requests and process walkthroughs.
iv. New / Amended Products
1. Continually review market change and practices in relation to CASS New / Modified Products.
2. Ensuring that new/amended CASS in scope products are developed in line with CASS requirements and that  appropriate approvals are obtained before being presented to BRC and BAC for approval – this belongs to Product Management.
3. Ensure that all appropriate approvals are provided for any new/amended CASS in scope products to BRC and BAC - this belongs to BRC and BAC chairpersons.

Governance Responsibilities
Ensure EMEA & APAC Income & Tax is managed in a manner to support BNYM’s EMEA & APAC governance, regulatory, risk, and business objectives and priorities:
• Ensure the services delivered by, and activities undertaken in, EMEA & APAC Income & Tax, are subject to appropriate management control and oversight and are performed in compliance with the regulatory requirements attaching to our legal entities and with BNYM’s policies and procedures.
• Provide appropriate periodic and ad-hoc management information and management commentary for EMEA & APAC Income & Tax to ensure transparency on operational performance, service quality, risks/ issues, status of key activities / projects and plans and priorities.
• Develop bench strength at direct report level; identify and develop key talent; and embed succession planning for EMEA & APAC Income & Tax.
• Support the EMEA Head of GSO in communicating Company and EMEA business strategy and initiatives and in translating these into actionable delivery and change programmes in Client Service Delivery.
• Help to ensure that a strong governance culture is embedded within the region, that issues are escalated and cascaded appropriately and that key risks are identified, discussed and mitigated.
CASS Responsibility/Accountability (through delegation from the CASS Governance Body) for Global Securities Service Delivery – Income &  tax responsibilities with respect to compliance with the CASS requirements, as set out in the Accountability Matrix, specifically for the accuracy of books and records, new product approval and business operational changes, CASS MI reporting, breach oversight and training

Generic Staff Responsibilities
• Comply with all BNY Mellon corporate policies and procedures, including HR policies and procedures, applicable to BNY Mellon
• Alert management including the Chief Risk Officer and / or the EMEA Chief Risk Officer immediately of any significant changes to business risks and internal control effectiveness.
• Notify management and/or the Chief Compliance and Ethics Officer and Head of International Compliance immediately on discovery of any material regulatory breach.
• Comply with all Security and Health & Safety policies and procedures operating within the business