Head of Operations - EMEA

  • £150K + Bonus(30%) + benefits
  • Londres, Angleterre, Royaume-Uni
  • CDI, Plein-temps
  • Cloudstream Global
  • 16 janv. 18 2018-01-16

Cloudstream has partnered with a leading technology solutions provider in their search for a Head of Operations for the EMEA region. The role would be dealing with customers/clients within the Retail banking space and would have accountability across the service delivery/operations function across the EMEA region.

Cloudstream has partnered with a leading technology solutions provider in their search for a Head of Operations for the EMEA region. The role would be dealing with customers/clients within the Retail banking space and would have accountability across the service delivery/operations function across the EMEA region.

This role would be directly reporting into the COO for EMEA and would serve as a member of the business leadership team, thus the potential professional need to be not only a strategic and innovative thinker, they need to have excellent operational delivery experience and maturity coupled with outstanding affinity for client service and customer relationship management at C level.

Some of the key responsibilities in this role are:

  • Full P&L accountability for the EMEA banking and payments service delivery function
  • Serve as the most senior level contact for the customer stakeholders responsible for service provision
  • Act as an advisor to C-level executives and senior partners
  • Partner with sales, product management and marketing colleagues and support sales efforts from cradle to grave
  • Own the revenue, cost and margin metrics for service delivery
  • Drive innovation across the service management activities for improved efficiency, productivity and service

You would come with the following skillset:

  • Extensive senior level management experience within an ITIL enabled service delivery function, ideally gained within a technology vendor or consulting firm
  • Wealth of experience within the FS space
  • Strong understanding of software development, infrastructure, technology and consulting practices
  • Excellent leadership skills
  • Proven experience in stakeholder management especially at C-level.

To take advantage of this opportunity and to have an exploratory discussion around the role and your profile, please reach out to me on prince.john@cloudstreamglobal.com