Espace Recruteurs

Production Support - 1st line

City Elite Recruitment Ltd
Londres, Royaume-Uni
Mise en ligne il y a 5 mois Hybride CDI £40,000 - £45,000
City Elite Recruitment are proud to be working with one of the world's largest inter-dealer brokers. This particular role will be positioned in one of their brands, who deliver fully electronic execution and market data on their high frequency low latency platform.

 

Responsibilities:

  • Investigations - owning reporter relationship and issue through to resolution.
  • User connectivity troubleshooting, API: market data, order routing issues (FIX protocol), Trade Settlement/TRACE issues, communicate with the data team for static related issues, liaise with production support/development teams when required to facilitate second/third line support and co-ordinate with client IT/Support teams.
  • Look-up/cancel open orders.
  • Exporting trade data.
  • Order rejection investigation.
  • Contact clients for user disconnects within a certain time limit.
  • Communication with platform participants when major service interruptions occur.
  • Maintain issues and ensure tickets are resolved promptly.
  • Maintaining client contacts in CRM (Microsoft Dynamics/Salesforce)
  • Provide training for other team members.

 

Required:

  • Minimum of 2 year's experience US Treasury/Fixed Income spot FX electronic trading platforms/sales support.
  • Basic FIX protocol knowledge (for API queries/troubleshooting)
  • Microsoft word, PowerPoint, Excel (intermediate -Vlookups and pivot tables)

 

Full spec available on request

Référence  CJ Prod Support
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