ActiveViam provides a precision analytics platform to help organisations make better decisions, faster – whether those decisions relate to detecting deviations, measuring risk, responding to unplanned events, or selecting the best course of action after simulating alternatives.
We routinely deliver solutions that solve the most demanding problems for financial institutions in areas such as Front Office, Market/Credit Risk, and Liquidity Management, a.k.a. when big moving data meet with a requirement for complex calculations and flexible interactive analysis.
We do this by combining our unique technology expertise (in-memory database, data compression, multi-dimensional aggregation, parallel processing, data streaming, reactive dashboards) with specific domain knowledge to deliver beyond customer expectations.
Founded in 2005 and privately-owned, we have offices in New York, London, Paris, Singapore.
About the Customer Success team
The CS team comprises business analysts and software engineers who help our customers realize the highest added value possible - in their business context - with ActiveViam's products and solutions. Concretely, it is in charge of customer support, customer training and project delivery (i.e. helping customers with solution design, custom dev, performance tuning).
About the Role
Experience delivering technology based solutions; a proactive and customer focused individual with both strong commercial awareness and client management skills.
The role of this client-facing key contributor is to take ownership for end-to-end customer/client satisfaction and successfully manage implementations, on boarding and rollout of all new clients.
Liaising with internal stakeholders such as Product Managers and Software Engineers you are responsible for translating customer requirements into a system requirement that is quoted and agreed with the client to ensure subsequent development work is delivered as per customer expectations.
Desired Skills and Experience
What we offer: