Regional Head: Operations Client Onboarding Relationship Manager - Vice President

  • Competitive
  • Londres, Angleterre, Royaume-Uni
  • CDI, Plein-temps
  • Morgan Stanley
  • 13 déc. 17 2017-12-13

See job description for details

Company Profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Department Profile

The Operations division is both the first line of defence for protecting Morgan Stanley's financial and reputational well-being, and an essential partner contributing to the firm's growth. Facing off to all Morgan Stanley businesses and interacting with all other parts of the Firm, the Operations division supports a complex, multi-faceted portfolio of businesses in full compliance with regulatory guidelines and the directives of the Operating Committee and Board of Directors. Members of the Operations team have a unique vantage point as the division touches all parts of the business, front to back. One of the largest divisions in the firm, Operations has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, we continually strive to improve while actively supporting the development of new businesses, structures and markets.

Team Profile

The Client Onboarding Group is seeking a VP level candidate acting in the capacity of Regional Head of COB RM overseeing a team of 5 with room for growth in an expanding team.

This is a newly formed group dedicated to handle all client pre execution account and relationship needs. The Client Onboarding team supports all product and functional areas directly and indirectly impacted by new and organic account openings related to the following divisions IED and FID, OTC Clearing and Listed Derivatives products (excluding PB). Onboarding represents the client’s interests to internal counterparts, including, but not limited to Credit Risk, Counterparty Risk, Documentation and Legal. As the central point of contact for the client away from their Sales coverage, Onboarding ensures any client issues are promptly surfaced, escalated, and resolved in a timely manner. This position requires very strong relationship management, organizational and communication skills in order to have a successful commercial impact on the process. In addition, knowledge about the Firm’s products and services is of paramount importance to draw the client closer to Morgan Stanley.

The Client Onboarding Group is responsible for establishing and implementing procedures and controls related to account opening as well as identifying opportunities to streamline the OnBoarding process. The team works to enhance current technology in order to effectively capture and manage client relationship information and reference data.

Primary Responsibilities

Project/Relationship Management: Act as clients main point of contact pre-trade execution. Responsible for onboarding new and organic clients, ensuring that all documents are received, accounts, reports and entitlements are set up prior to the client’s scheduled launch date. Work with BU and clients to help prioritize accounts. Stepping in to move the process forward, as required.

Partnership with CDM (SSBO): Partner with Client Data Management team who are facilitating client contact set up and creation, Account Initiation and Approval via PIPE(AEXP), work on prioritization of accounts, manage urgent account opening (e.g. Live Trades). Support CDM with regulatory checks and risk management; instruction update; documentation tracking; pre/post account maintenance; report setup; entitlement setup; 3rd Party Support.

Single Point of Contact & Escalation for Clients & Internally: Reduce multiple touch points and entry points into the firm. Knows the client, can have the difficult conversations, correct contacts to get what we need to ensure the client is appropriately set up. Ensures any client issues are promptly surfaced, escalated, and resolved in a timely manner

Subject Matter Expert: Know and understand entity structures, regulatory requirements, jurisdictions, and our own process flow. Collaboration with Business Units and IT to identify, drive and implement process improvements and technology solutions

Provides Value Added Education: Proactive regulatory discussions in relation to On-Boarding (MIFID 2, EMIR 2.0, LEI remediation, Brexit etc)


Skills Required

- Significant experience in financial industry within onboarding and/or operational related roles
- Technical understanding of transaction lifecycle in one or more asset classes (Equity & FI Cash, Rates, Credit and Equity OTC Derivatives, OTC Clearing, Listed Derivatives, FX, Loans, Sec Lending, Commodities)
- Very good interpersonal and communication skills with the ability to deal with Sales and Trading, all levels of the client organisation and representatives from Morgan Stanley infrastructure teams
- Client facing experience & ability to manage expectations effectively
- Proven experience with external institutional client communication and interaction
- Exceptional problem solving ability.
- Exceptional organisational skills.
- Strong listening and verbal/written communications
- Strong presentation skills
- Ability to independently navigate the Morgan Stanley organization
- Ability to work within a quickly changing environment and remain composed under pressure.
- Conceptual understanding of Pre & Post Execution Onboarding process across various products (Legal, Credit, Docs, NMR, Compliance..etc)
- Ability to work as part of a team and adapt to the needs of the team as they arise.
- College/University degree or equivalent with a business focus and relevant/proven experience.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.