Retail Director

  • c£116,500 + benefits
  • Londres, Angleterre, Royaume-Uni
  • CDI, Plein-temps
  • NS&I
  • 18 janv. 18 2018-01-18

NS&I is one of the largest savings organisations in the UK, with over 25 million customers and more than £140 billion invested. It combines a history dating back over 150 years with a record for continuous improvement and innovation, regularly winning awards for quality and service.

NS&I’s role is to offer retail savings products (including Premium Bonds) to help to provide cost effective funding for the UK Government. NS&I is an Executive Agency of the Chancellor of the Exchequer with a direct link into HM Treasury.

The organisation holds strong values around security, integrity and straightforwardness. Colleagues and customers are treated with professionalism and respect. NS&I is now looking to recruit a board level Retail Director to help drive enhanced customer sales and retention.

About the role

The Retail Director has overall responsibility for the delivery of retail sales and retention. This post reports directly to the Chief Executive and offers extensive professional challenge and stimulation as well as an opportunity for innovation almost unique at this scale in the UK. It will play a crucial role in the success of NS&I.

You will define and deliver the retail customer offer and product set for NS&I, leading the development of customer activities such as channel shift, customer satisfaction and product set. You will also lead the development and delivery of marketing plans including social media to support NS&I Retail targets.

The Person

For this critically important post we require a commercial and strategic thinker with substantial experience in retail financial services, and a record of successful customer innovation at a senior level. You will also possess a resilient but consensual leadership style coupled with the ability to deliver key business results.

The role is equivalent to Senior Manager Function 3 and 6 under the Financial Conduct Authority Senior Manager regime although NS&I is not FCA regulated it has a similar shadow regime

NS&I is committed to equality of opportunity in all its employment practices, policies and procedures. NS&I is a two ticks employer and is therefore committed to interviewing all candidates with a disability who meet the minimum criteria for a job vacancy.

If you have any queries about any aspect of this appointment, or wish to have an informal discussion, then please contact Andrew Timlin on 020 7259 8743.

Closing date: 29th January 2018.