Senior Account Manager

About Reply:

Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things. Reply's services include Consulting, System Integration, and Digital Services.

Role Overview:

This role offers the opportunity to partner with clients to solve complex business challenges through creative communications, employee engagement and change initiatives. As a Senior Account Manager, you'll lead projects, build strong stakeholder relationships, and bring together specialists to deliver high-quality work that drives measurable results. Combining commercial awareness with strategic thinking, you'll help grow client accounts while contributing to a collaborative and forward-thinking agency culture.

Responsibilities:

• Manage and grow client accounts by building trusted relationships and delivering consistently high-quality work.
• Lead projects from initial brief through to completion, ensuring objectives, timelines, budgets and quality standards are met.
• Facilitate client meetings, workshops, briefings and presentations, acting as the primary point of contact for key stakeholders.
• Develop strategic proposals and solutions that address client challenges and create measurable business impact.
• Coordinate multidisciplinary teams, bringing together creative, digital, learning and communications specialists to deliver integrated solutions.
• Monitor project financials, including forecasting, budgeting and profitability, to ensure successful commercial outcomes.
• Identify opportunities for account growth and new business, connecting clients with relevant expertise and services.
• Leverage emerging technologies, including AI, to improve project delivery, enhance client solutions and drive operational efficiency.

About the Candidate:

• Proven experience managing client relationships within an agency, consultancy, communications, or creative environment.
• Strong project management skills, with the ability to oversee complex programmes involving multiple stakeholders, workstreams, and deadlines.
• Commercially astute, with experience managing budgets, forecasting, resource planning, and ensuring profitable project delivery.
• Excellent communication and presentation skills, confident engaging with senior stakeholders and leading client discussions.
• Creative and strategic thinker, able to develop innovative solutions that address business and employee engagement challenges.
• Collaborative team player who builds strong relationships, influences effectively, and brings out the best in colleagues and partners.
• Highly organised and adaptable, capable of balancing competing priorities while maintaining quality and attention to detail.
• Enthusiastic about emerging technologies, including AI, with a proactive approach to continuous learning and improving ways of working.

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.

Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.