Senior IT Support, London

  • £Competitive
  • Londres, Angleterre, Royaume-Uni Londres Angleterre GB
  • CDI, Plein-temps
  • Berenberg London
  • 19 juil. 18 2018-07-19

Senior IT Support needed for our London Branch

Responsible, dynamic,



Berenberg was established in 1590, and today we are one of Europe’s leading privately owned banks, focusing on the business divisions Wealth and Asset Management, Investment Banking and Corporate Banking. The Hamburg-based bank is run by managing partners and has a strong presence in the financial centres of Frankfurt, London, New York and Zurich. Roughly 1,600 employees carry the Bank’s long tradition of success into the future.


For our IT department, we are seeking a:


Senior IT Support, London


Your responsibilities:


  • Passion for customer service and ownership of the customer experience in a modern and growing banking IT environment
  • Trusted advisor for all IT Workplace related requests and questions
  • Successfully support our business (on site, via call or remote) with comprehensive issue resolutions
  • Managing IT projects for our fast-paced business and substitute the team lead
  • Become part of a team where expertise is shared and feedback is welcomed



Your profile:


  • Committed and client oriented, proactive in providing excellent customer service
  • Willing to be the face to the customer, acting as an internal ‘service desk’
  • Proven experiences with Windows Server, Group Policy, Active Directory, Citrix XenApp, Blackberry Enterprise Server, mobile devices, printers and Bloomberg
  • Knowledge of LAN, WAN and WIFI networks and technologies as well as leased lines
  • Effective time management including ability to multi-task, organize and prioritize daily business as well as IT projects
  • Experience in managing contracts and procurement of services for outsourced suppliers for IT systems, telecommunications etc.
  • Experience in supporting users in a Bank environment would be helpful.
  • Good communication skills and the ability to articulate both in writing and verbally case summary; German language skills would be helpful
  • Aptitude to work under pressure to challenging deadlines
  • Willing and able to travel in accordance with role requirements (Hamburg, Paris, New York)




Have we sparked your interest? Then please apply online.

Berenberg · Human Resources · Tom Wallace

60 Threadneedle Street · London EC2R 8HP United Kingdom